Global Delivery Leader (Transformation & Operations)

Job Title: Global Delivery Leader (Transformation & Operations)

Location: Anywhere in Europe

Working Model: Hybrid (flexible, depending on candidate location)

Reports to: Executive Committee (ExCo)

Department: Global Delivery

Seniority Level: Executive Leadership / Senior Leadership

Travel Requirements: Based on the business need (occasionally)

GLOBAL DELIVERY LEADER

(Transformation & Operations)

WHO IS SA.GLOBAL

sa.global, a global Microsoft partner, specializes in delivering AI-powered, cloud-based solutions tailored for service-centric organizations such as architecture and engineering, legal, consulting, software services, accounting, and homebuilding. We help over 800,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 13-time winner of the coveted Microsoft Dynamics Partner of the Year Award, sa.global is also a part of Microsoft’s elite Inner Circle. Established in 1990, we are now a 700+ member strong global organization with a presence in 22+ countries.

For more information about sa.global, please click www.saglobal.com.

ROLE PURPOSE

The Global Delivery Leader will play a key role in transforming sa.global’s delivery function from a traditional project-based execution model into a scalable, AI-enabled delivery ecosystem that supports modern, outcome-driven services and long-term business growth.

This role owns the design, implementation, and ongoing performance of the global delivery operating model, working closely with the CEO and senior leadership team to ensure alignment with the company’s strategic direction. While the CEO retains ultimate accountability for organization-wide operating model decisions, the Global Delivery Leader drives the transformation agenda, brings the model to life, and ensures successful adoption across the business.

The role will be instrumental in shaping how sa.global delivers value to clients by building a delivery organization that is agile, efficient, data-driven, and ready for the future. The Global Delivery Leader will ensure delivery capabilities are aligned with sa.global’s evolution toward AI-led transformation, managed services, and recurring revenue models.

WHO THRIVES IN THIS ROLE

You are a builder who has done this before — taken a delivery function that was designed for a different era and rewired it for scale, speed, and modern service models. You are energized by complexity and unfazed by resistance, because you know that transformation only works when people adopt it, not just when the slides are approved.

You think of systems, not projects. You see the connection between delivery methodology, margin, workforce planning, and client outcomes — and you can hold all those threads without losing sight of what matters most: that delivery is the place where strategy either becomes real or falls apart.

You are comfortable working cross-functionally with commercial, product, and finance leaders, and you know how to drive accountability across regions without relying on hierarchy alone. You are genuinely curious about how AI changes delivery — not as a buzzword, but as a practical lever for doing better work, faster, with fewer manual steps.

If you want a role where the operating model is settled and the playbook is written, this is not it. If you want to define both — and see them adopted across a global business in the middle of a real transformation — this is exactly the right place.

KEY ACCOUNTABILITIES

Own delivery transformation: Define and drive the shift from traditional project-based delivery to AI-accelerated, automated, and repeatable service delivery. Ensure alignment with the broader AI transformation programme and the transition toward higher-value offerings.

Own the global delivery operating model: Design and implement a standardised delivery methodology with clear governance, consistent execution across regions, and measurable adoption. Drive