German Speaking Technical Support Specialist

Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.
Work Model: remote
Schedule: Monday - Friday, full-time
What You Will Do

- Provide customer support through phone, email and chat channels

- Assist customers with product and service-related questions

- You have to be experienced in account management

- Support order processing and order-related inquiries

- Troubleshoot technical and non-technical issues

- Handle customer complaints professionally and efficiently

- Escalate complex cases to the appropriate internal teams when necessary

- Ensure high-quality customer experience in every interaction

- Maintain accurate records of customer interactions

- Collaborate with colleagues and internal stakeholders to resolve customer issues

Requirements
- Fluent Italian or French language skills (C1 level or higher)

- English (C1 level)

- Excellent communication skills, both written and verbal

- Customer-focused mindset and problem-solving attitude

- Ability to work in a fast-paced environment

- Strong attention to detail and organizational skills

- Confidence using digital tools and computer systems

- Previous customer service, technical support or contact center experience is an advantage

- Interest in technology and consumer electronics is considered a plus

Benefits

- Supportive and multicultural working environment

- Stable Monday - Friday schedule

- Long-term career opportunities

- Employee benefits package after the probation period

Originally posted on Himalayas