Full-time Customer Support with Freshdesk Experience

Responsibilities:

* Respond to customer inquiries, complaints, and concerns via email in a timely, professional, and helpful manner.

* Provide accurate and clear information regarding products, orders, shipping updates, returns, refunds, and other customer concerns.

* Track, follow up, and resolve open customer issues to ensure each case is handled properly.

* Maintain accurate and detailed records of customer interactions, including inquiries, complaints, resolutions, and actions taken.

* Coordinate with the sales, product, fulfillment, and dispute teams when needed to resolve customer concerns efficiently.

* Maintain a friendly, professional, and empathetic tone in all customer communications.

* Follow company SOPs and ensure customer concerns are handled according to policy.

Requirements:

* Proficient in using Shopify and Freshdesk.

* Minimum of 1 year of experience in email customer support, specifically in dropshipping.

* Strong written communication skills in English.

* Proficient in using DeepL or other translation tools to communicate with customers in different languages.

* Able to handle multiple email inquiries while meeting deadlines.

* Strong sense of responsibility, punctuality, honesty, and professionalism.

* Basic knowledge of dispute resolution for Klarna and PayPal is a plus.

* Excellent attention to detail and strong problem-solving skills.

* Flexible and willing to work 7 days a week, with adjustable hours based on company needs.

Compensation:

* Starting rate is USD $2.50 per hour, with opportunities for salary growth based on performance, reliability, and contribution.

How to Apply:

Please include the word “RED” in your application to confirm that you have read and understood the job requirements.

Thank you for your interest. We look forward to hearing from you!