Fulfillment Lead / Account Manager (WFH)

About the job:
Key Responsibilities:

1. Client retention above 85%. You run a book of 6 to 8 client engagements. Clients leave agencies because of missed posts, silent weeks, weak outbound, or feeling unheard. All of these sit with you, which means retention sits with you.

2. 100% on-time delivery. Zero misses. No client account ever goes silent. Every approved post published on time. Every report presented on schedule. Every monthly discovery call and biweekly check-in held on time. Every daily engagement and outbound block completed. Illuminate sells consistency, and one silent week undoes a month of momentum.

3. Every client at or above their monthly booked-call target. Booked calls are what clients pay for. You build the prospect lists, write the message flows, manage every reply, and hand the client each booked call with day, time, and prospect details the moment it lands. Weekly rhythm per account: 200 connection requests, 40% acceptance, 30% replies, 2 to 3 quality calls booked.

4. Rapidly decode each client's business, craft their offer, lock their ICP, build the right lead magnet for their market, and fully optimize their LinkedIn profile (banner, headline, About, Featured, Experience) so everything downstream converts.

5. Extract raw updates from founders through sharp questions, turn them into scroll-stopping posts in their exact voice, design creatives, and run everything through the approval flow: founder first, then client, always.

6. Engagement and outbound: Daily engagement SOPs in the client's voice. ICP-accurate lists via Sales Navigator, Apollo, and Boolean search. Warm-up sequences, message flows that book calls, and reply management so tight no thread ever goes cold.

7. Client calls: A monthly discovery call with every client to keep content sharp and authentic, and a biweekly check-in where you walk them through the numbers and flag what needs re-optimisation: copy, ICP, content mix, or strategy.

8. Reporting: Trackers updated as work happens, never reconstructed later. Numbers ready before any client asks.

What You'll Learn:

1. The full B2B growth stack, end to end. Offer crafting, positioning, profile conversion, content, engagement, outbound, and reporting for real founders selling real six and seven figure deals. Most marketers spend 5 years touching one of these. You'll run all of them in year one.

2. How to dissect any business fast. Every new client is a crash course in a new industry: its structure, its buyers, its pain points. You'll build the rare skill of walking into any B2B market and knowing what a compelling offer looks like within days.

3. How founders actually think. You'll sit across from CEOs of IT, AI, and SaaS companies every month on discovery calls, extracting their stories, steering their strategy, and watching how deals really get made.

4. Sales psychology in the wild. Every outbound flow you write is a live experiment in what makes a CTO reply. You'll learn conversion the way it can't be taught in courses: by shipping and measuring daily.

5. Running the room. Biweekly reporting calls where you walk a founder through numbers, hold ground with data when they get jumpy, and steer the conversation with confidence. Client leadership is a career-long asset, and you'll build it fast.

6. Direct mentorship from the founder. No layers. Your work gets reviewed by the person who built the system, and feedback loops are measured in hours, not quarterly reviews.

Who Should not Apply:

1. You've changed jobs 3 times in 2 years and can't tell a compelling story about why.

2. Your instinct is to badmouth previous employers or clients.

3. Your first questions are about leave policy, working hours, or 'flexibility' instead of - the role itself.

4. Your writing has AI patterns, or you can't reproduce your sample quality in a live, supervised test.

5. There are typos in your application. If you're careless while trying to impress us, - you'll be careless with clients.

6. You can't name a single SaaS company, funding round, or industry development you've followed recently.

7. Your own LinkedIn profile is dead or dormant. You're selling LinkedIn growth; live it or skip this.

8. You get defensive when given feedback.

9. You miss the trial task deadline. Punctuality is a stated KPI here, and missing the very first one is the whole answer.

10. You're cagey about the confidentiality expectations of working inside client accounts.

Who can apply:

Only those candidates can apply who:
- have minimum 1 years of experience

Salary:
₹ 3,03,000 - 6,00,000 /year

Experience:
1 year(s)

Deadline:
2026-11-26 23:59:59

Skills required:
Content Writing, Client Relationship Management (CRM), Copywriting, Lead Generation, LinkedIn Marketing, English Proficiency (Spoken) and Google Suite (G Suite)

About Company:
India has some of the most skilled, creative and cracked software and AI engineers in the world, building solutions that are innovative, useful, and often very niche. The problem is they either don't know who to sell to or how to sell it. Most just rely on referrals from existing customers. Even when they know their ideal buyer, they waste time trying everything at once: ads, cold emails, SEO. Or they believe a great product will sell itself.

Illuminate exists to bridge this gap. We connect these talented founders directly with their ideal customers, getting them on calls with real buyers instead of waiting for referrals while the business slowly bleeds out. The world is online, and we make sure their buyers find them there.