Field Sales Engineer – Germany
The role, at a glance:
Biamp, a leading manufacturer of professional electronics for use in the installed audio and video communications market, is currently recruiting a new Field Sales Engineer who will work with customers mostly based in Germany. This position is a primary source for pre-sales technical and design support for all Biamp’s products.
The mission of this technical sales position is to assist the channel sales team in achieving the company’s sales targets by educating end users, consultants, AV integrators and distributors on design and performance attributes of Biamp’s products and technology, in a pre-sale capacity. The goal is to ensure the client specifies the right Biamp system for their project and is certain of achieving the performance they expect. The Field Sales Engineer also provides training and coaching to the design and installation teams for the distributor or AV integrator, with the aim of completing projects more effectively and profitably. This position partners closely with Biamp account managers and members of the business development team, as well as with the technical support team, whilst maintaining a close relationship with the customer.
How you'll contibute:
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The Field Sales Engineer will take a leadership role through the technology evaluation stage of the sales process with major projects and key clients, remaining available to assist during the development of system design.
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Manage all elements of the technical communication between Biamp and end users, consultants, AV and control integrators and distributors up to the point where the product is ordered. This includes writing (or participating in writing) proposals, drafting design drawings, providing quotations and creating any technical documentation or guidance required during the pre-sale stage.
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After being introduced into a project by the Sales or Account Manager, a Field Sales Engineer’s responsibility is to develop relationships with decision-makers and technical staff, becoming their technical resource and reference.
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Provide demonstrations and training of the technological aspects of Biamp’s products and solutions in the field to system integrators, consultants, end-users and distributors on all aspects of Biamp’s equipment, its functions and its uses.
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Drive the sales process through all phases requiring technical or design decisions. Fully explain to clients how a Biamp solution solves their issues. Help increase Biamp market share by providing world-class technical expertise on every project.
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Participate in regional trade shows as necessary, meeting customers at the booth and delivering equipment demos or providing technical expertise.
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Maintain an ethos of constant self-improvement on sales techniques and technical skills.
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Work in conjunction with Biamp sales managers as the key technical advisor and product advocate.
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Respond to functional and technical elements of RFIs/RFPs.
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This position will be located in Germany or a neighboring country.
You'll also support with:
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Maintaining and upgrading the experience center in our facility.
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Providing input and guidance for the creation of operations manuals for new products.
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Creating and proofreading content for Biamp’s online knowledgebase.
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Reporting client feedback on technical matters to Biamp leadership. Identifying and reporting any areas that could be improved for increased customer satisfaction.
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Other duties as assigned by your supervisor.
A successful candidate should have:
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Comprehensive general technical audio, video and control knowledge.
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Experience with programming and installing AV and control systems.
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AV networking design experience with CCNA, CCNP, CCDP, ENS, CompTIA or other relevant IT industry qualifications is a big plus.
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Good computer literacy skills, including working knowledge of the MS Office suite, Visio & CAD programs and EASE Focus / Address.
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Experience interfacing with distrib