Experienced Information Systems Architect

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary

The Advisor Information Systems Architect – ServiceNow is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide ServiceNow solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability. The Advisor collaborates closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that ServiceNow capabilities align with business goals and ITSM best practices.

Your role in our mission

- Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs

- Define and enforce platform governance, including release management and security protocols

- Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance

- Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.

- Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).

- Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.

- Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.

- Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)

Architect & Platform Strategy

- Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.

- Define and enforce platform governance, including release management and security protocols.

- Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.

Integration & Development

- Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.

- Design and implement automated processes for populating the CMDB and managing service relationships.

- Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.

Collaboration & Stakeholder Engagement

- Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.

- Ensure that all integration and development efforts align with the Gainwell ServiceNow Platform team’s delivery expectations.

- Facilitate design authority meetings and provide consultative guidance to development teams.

Reporting & Continous Improvement

- Develop and deliver SLA/KPI reports related to services and platform performance.

- Monitor how IT support teams leverage CMDB data and provide training as needed.

- Drive continual improvement of ITSM processes and platform capabilities.

What we're looking for

- Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline.

- 5+ years supporting ITSM processes.

- 3+ years of hands-on experience with ServiceNow platform development and discovery tools.

- 3+ years designing and implementing integrations with third-party tools.

- 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, R