Executive Housekeeper

Raffles Jaipur

Key Areas:

1. Knowledge

2. Service

3. Operations

4. Leadership

5. Human Resource Responsibilities

6. Financial Responsibilities

7. Occupational Health and Safety (OH&S) Responsibilities

8. Values

Special Note:

The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job

SECTION TWO: KEY AREAS

Position Director of Housekeeping

RESPONSIBILITIES

ACTIVITIES

1. Knowledge

2. Service

3. Operations

4. Leadership

5. Human Resource Responsibilities

6. Financial Responsibilities

7. Occupational Health and Safety (OH&S) Responsibilities

8.Values

- Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated
- Ensure that all auditing and reporting standards are communicated to and complied with by personnel

· Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner

· Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented

· Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors.

· Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning.

· Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction levels

· Conduct monthly staff meetings and daily briefings with operational managers

· Manage all external contractors related to their department by ensuring they comply with all hotel policies

· To ensure that staff cadres are produced in accordance with business requirements

· Supervise laundry and uniform, floral and decoration service operations

· Perform related tasks and assigned special projects, including task management

- Lead and guide Housekeeping team to provide best service to all team members
- Participate in coaching and counseling
- Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
- Work with all departments on the development and utilization of incentive and other types of motivational programs
- Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

- Plan for future staffing needs, conducting recruitment in line with company guidelines
- Conduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needs
- Conduct probation and annual appraisals in line with company guidelines
- Coach, counsel and discipline staff to enhance performance
- Establish a productive work schedule in line with local labor law

- Prepare all departmental budgets and manage all operational costs within budgets
- Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
- Manage operating expenses to minimize cost whilst providing excellent guest services and being responsible for all major operating expenses and manage the business against profit projection.

- Ensure all OH&S legislation, policies and procedures are adhered to
- Be familiar with property safety, first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements
- Ensure that employees aware of all fire and evacuation procedures as well as healt and safety requirements.

- Authenticity
- Humility
- Excellence
- Generosity
- Graciousness
- Stewardship

SECTION THREE : JOB SPECIFICATIONS

Position Director of Housekeeping

CHARACTERISTICS

REQUIRED

ESSENTIAL

DESIRABLE

PHYSICAL

- Neat appearance
- Articulate
- Good Posture

LANGUAGES
- Oral and written fluency in English
- Local language

Other languages

QUALIFICATIONS /

TRAINING

- Degree in Hotel Management
- Good Housekeeping knowledge

WORK EXPERIENCE

- At least 2 years’ experience in a similar position

- 10 or more years’ experience

DISPOSITION

Leadership;

Relationships;

Character;

Potential
- Good organizational skills
- Good level of engagement with guests
- Good knowledge of Housekeeping Operations

OTHERS
- Must be able to lead and manage a team and have previous experience of doing so
- Knowledge of Opera Property Management System would be desirable
- Must be proficient in Microsoft Office