EverHealth: Director of Onboarding + Implementation
EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce .com.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:
We are looking for a Director of Onboarding & Implementation at EverHealth to join our Customer Experience leadership team. EverHealth is simplifying the business of healthcare through simplified, user-centric software which streamlines the daily operations of healthcare practices. Our EHR and billing solutions give small and medium-sized practices an integrated ecosystem of intuitive, easy-to-use products that work with how providers run and grow their business.
About the Role
We're seeking an operational and visionary Director of Onboarding & Implementation to lead the team that gets new EverHealth customers live on our EHR and billing products. This role owns the customer journey from signed contract through go-live and early adoption for a high-volume base of small and medium-sized practices, delivered almost entirely without onsite implementation. You will be equally comfortable setting the long-term vision for how onboarding should work at EverHealth and rolling up your sleeves to redesign a workflow, resolve an escalation, or coach a team member through a difficult go-live.
Your north star is time to first value: how quickly and reliably a new practice experiences the outcomes they bought our software to achieve. You will also evolve the team's approach from software training to consultative practice partnership — helping customers rethink and improve how they run their business rather than simply teaching them which buttons to click — and make onboarding a continuation of the sales relationship rather than a handoff away from it. Reporting to the VP of Customer Experience, this role will partner closely with Sales, Product, and Customer Success leadership to shape how EverHealth brings new customers into the fold.
Key Responsibilities
-
Vision & Strategy: Define and evangelize a multi-year vision for onboarding and implementation at EverHealth, translating it into a concrete roadmap across the EHR and billing product lines.
-
Time to First Value: Own time-to-first-value as the team's primary metric, redesigning milestones, workflows, and staffing models to shorten it without compromising quality.
-
Continuing the Sale: Partner with Sales to treat onboarding as an extension of the buying journey — reinforcing the original value proposition and building momentum for retention and expansion from day one.
-
Consultative Transformation: Shift the team's operating model from feature training to consultative, workflow-based implementation, coaching specialists to diagnose a practice's operations and recommend how to run it on EverHealth, not just how to use it.
-
Cross-Product Coordination: Simplifying onboarding motions across multiple product/feature adoptions (payments, RCM, etc) to one coordinated implementation rather than two disconnected projects.
-
Remote-First Delivery Model: Build and continuously refine a scalable, primarily virtual delivery model suited to a high-volume book of small and medium-sized practices, reserving onsite engagement for the rare exception.
-
Team Leadership: Lead a team of managers and help support on