Epic Analyst - Ambulatory

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.
Summary
Responsibilities

Keep Epic running smoothly for the clinics and patients who depend on it.

As an Epic Analyst - Ambulatory at Hummingbird, you’ll support the day-to-day health of the EpicCare Ambulatory application for one of our customers. You’ll spend your time diagnosing issues, building and testing changes, and working through project and upgrade work, using data, structured analysis, and system knowledge to turn business needs into reliable, well-documented solutions. Every ticket, build, and optimization is a chance to make care easier to access, and you’ll do it alongside a small, close-knit team that supports your growth.

This is a holistic, well-rounded analyst role rather than pure ticket work. You’ll touch orders, SmartTools, rules, Nova notes, and other ambulatory workflows, contribute to twice-yearly Epic upgrades, and take on optimization and project work as the customer identifies and prioritizes it. Because the team is small, you’ll have real ownership across a range of ambulatory functions and the autonomy to run with your work.
What You’ll Do

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Diagnose reported issues by analyzing workflows and data, identifying root causes, and looking beyond the surface request to the underlying business need.

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Gather and document requirements through stakeholder conversations, translating business needs into clear, testable requirements that align with standards and controls.

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Build, test, and validate changes to EpicCare Ambulatory, including orders, SmartTools, rules, and Nova notes, to ensure they meet expectations without introducing regressions.

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Execute changes through defined processes to maintain system compliance and auditability, documenting build decisions, test results, and final changes accurately.

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Contribute to twice-yearly Epic upgrades, supporting testing, validation, and coordination through go-live.

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Take on optimization and project work as identified and prioritized by the customer, growing into more complex projects over time.

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Partner with stakeholders at the customer to understand operational context and priorities, and provide clear, timely updates on progress, risks, and impacts.

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Deliver assigned work in line with SLAs, quality standards, and performance expectations, and support core client delivery activities as needed.

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Identify opportunities to improve tools, processes, and documentation, and contribute to shared team knowledge.

The Details

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Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship

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Work Location: Remote. You must work from a location within the United States with consistent Internet service. This role primarily supports a customer on Pacific time, so comfort working Pacific time zone hours is required

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Work Type: Full-time

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Compensation: Expected range is $79,000 to $103,000. New hires usually start between $79,000 and $95,000 , depending on experience and internal equity. We are open to hiring a more senior-level analyst for the right candidate, with leveling and compensation determined accordingly

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Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more

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Travel: 2-3 t