Enterprise Account Manager (Marketing Agency Experience)

Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance.

We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution.
About The Role

We are looking for an Enterprise Account Manager who will play a critical role in delivering and overseeing the full spectrum of Improvado ’s Product & Services offerings. This is a hands-on leadership position — not just facilitation — requiring someone who can independently execute complex projects while bringing deep expertise in at least one of the following areas: solution design and architecture, data modeling, marketing, or BI/data visualization.

Success in this role is defined by seamless execution of our projects, the ability to influence outcomes through subject-matter expertise, and consistently driving value for our clients.
Key Responsibilities:

- Able to work with clients to utilize marketing analytics and AI tools to analyze campaign performance, derive insights, and optimize strategies

- Prioritize customer success with a strong commitment to high-quality support and delivery.

- Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads.

- Lead strategic client meetings and consultations, providing guidance and expertise.

- Manage client relationships end-to-end, maintaining accountability throughout the entire client lifecycle. Including contract discussions, upsell opportunities research, and budget management.

- Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution.

Required Qualifications

- Fluent in English and confident in client communication to lead client conversations, facilitate discussions, and drive alignment.

- Proven track record of independently managing and executing projects, with at least 3 years of experience in client-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar.

- 3+ years of account management experience within a marketing agency setting, with a focus on enterprise accounts.

- Solid understanding of data modeling, with working SQL knowledge to query, validate, and troubleshoot data in support of analytics needs.

- Strong project management skills enabling you to plan, coordinate, and execute projects from start to finish.

Nice to Have:

- Curiosity about AI technologies and willingness to explore new ways of working with AI tools.

- Ability to take ownership and independently resolve customer challenges when needed.

What We Offer:

- Remote-first environment

- Competitive compensation

- Medical and dental benefits

- 401K plan

- Unlimited PTO

- Paid holidays

- Professional development reimbursement

Originally posted on Himalayas