Enterprise Account Executive

About the company

Omilia is a leader in Conversational AI. Our cloud platform powers natural, human like customer conversations over voice and chat for some of the largest enterprises in banking, insurance, telecommunications and hospitality, handling hundreds of millions of interactions a year. We build our own deep tech across the stack, from speech recognition and natural language understanding to dialog management, and we integrate natively with the major CCaaS platforms. We are a company of roughly 500 people, distributed across Europe and North America, in the middle of an ambitious platform modernization program: Kubernetes everywhere, autoscaling for every service, a next generation observability stack, and AI woven through our own engineering lifecycle.
Role Purpose

The Enterprise Account Executive, NAM is a senior individual contributor responsible for driving new logo and expansion revenue across enterprise accounts in the United States. The role owns the full sales cycle — from prospecting and qualification through to commercial close — targeting large organisations across priority US verticals deploying contact centre AI and conversational automation. Success is measured by new logo ARR, pipeline coverage, win rate, and the quality of strategic relationships built across the US enterprise account base.
Accountabilities

- Own and deliver new logo ARR and expansion revenue targets for the US enterprise accounts — driving the full sales cycle from prospecting and qualification through to contract signature.

- Build and maintain a healthy, accurately forecasted pipeline — providing the VP of Enterprise Sales with reliable revenue projections and transparent deal status on a weekly cadence.

- Develop and execute a territory plan across US verticals — mapping decision-making structures and aligning Solution Consulting and internal resources to the highest-value opportunities.

- Serve as Omilia 's senior commercial representative and trusted technical advisor for the US enterprise accounts — building executive-level relationships and positioning Omilia as the platform of choice for contact centre AI transformation.

- Protect Omilia 's commercial interests by rigorously qualifying opportunities — avoiding engagements where technical challenges, integration complexity, or compliance constraints outweigh realistic partnership potential.

- Act as the primary source of the US market intelligence — feeding structured feedback on buyer priorities, competitive dynamics, and product requirements to Sales leadership, Product, and Marketing.

Key Responsibilities
Territory and Pipeline
- Develop and execute a structured territory plan across the US verticals — including financial services, insurance, healthcare, utilities, telecommunications, and retail — defining target account lists, building a multi-channel pipeline development strategy, and applying rigorous qualification methodology (MEDDIC/MEDDPICC) to accurately assess technical feasibility and business value before committing internal resources.

Sales Execution

- Lead the full enterprise sales cycle for the US opportunities — from discovery and business case development through solution scoping, commercial negotiation, legal review, and contract signature.

- Lead the preparation and delivery of proposals, RFP responses, technical presentations, and product demonstrations — accurately mapping Omilia 's capabilities to each prospect's business requirements and operational context, and acting as a trusted technical advisor who develops a deep understanding of each organisation's contact centre challenges and CX transformation objectives.

- Proactively identify customer needs and build compelling business cases — addressing objections related to integration complexity, compliance requirements, and total cost of ownership to drive solution adoption.

- Facilitate a seamless pre-sales to implementation transition — providing comprehensive knowledge transfer to