Enrolment Consultant (WFH)

About the job:
We are seeking a results-oriented Enrolment Consultant to engage with prospective students through warm outbound calls, understand their educational and career goals, recommend suitable vocational education courses, and convert qualified leads into successful enrolments.

The ideal candidate will possess excellent English communication skills, a consultative sales approach, and the ability to manage high-volume calling, structured follow-ups, and enrolment targets.

Key Responsibilities:

A. Lead Management & Outbound Calling:

1. Make approximately 200-250 outbound dials per day to warm leads generated through CRM records, website enquiries, and other approved digital sources.

2. Engage prospective students who have previously expressed interest or where there is another valid basis for contact.

3. Qualify leads based on course interest, eligibility, readiness to enrol, and career objectives.

4. Manage the complete admissions journey, from the initial point of contact through to confirmed enrolment.

B. Student Counselling & Sales Conversion:

1. Conduct detailed counselling conversations with qualified prospects to understand their educational and career aspirations.

2. Explain course structures, entry requirements, fees, study options, and enrolment procedures accurately.

3. Conduct virtual meetings with prospective students whenever required.

4. Address objections professionally and guide prospective students towards informed enrolment decisions.

5. Build rapport and maintain professional relationships with prospective students to improve conversion rates.

C. Follow-ups & Pipeline Management:

1. Conduct timely and consistent follow-ups through permitted email and WhatsApp communications.

2. Maintain a structured follow-up pipeline to maximise conversion opportunities.

3. Re-engage interested prospects and guide them through each stage of the admissions journey.

4. Monitor pending enquiries and ensure prospective students receive appropriate follow-up until enrolment or closure.

D. Sales Targets & Revenue Generation:

1. Work towards assigned monthly sales and enrolment targets.

2. Maintain a target-driven approach to achieving monthly revenue objectives.

3. Maximise conversions through effective counselling, timely follow-ups, and relationship management.

4. Monitor individual performance against assigned targets and identify opportunities for improvement.

E. CRM Management & Reporting:

1. Accurately record calls, lead status, counselling notes, follow-up dates, and conversion outcomes in the CRM.

2. Maintain an updated sales pipeline with clear and accurate lead-stage information.

3. Prepare and submit daily and monthly performance reports covering calling activity, follow-ups, conversions, and enrolment outcomes.

4. Coordinate with internal admissions and operations teams to ensure a smooth and efficient enrolment experience.

5. Ensure all student and lead records are maintained accurately and handled in accordance with applicable privacy and data-handling requirements.

The Enrolment Consultant will be evaluated against the following performance standards:

1. Daily Outbound Dials: Complete 200-250 outbound dials per working day to engage prospective students.

2. Qualified Prospects: Achieve a target of 50 qualified prospects per month.

3. Counselling Calls: Conduct counselling calls based on lead quality, student interest, and pipeline requirements.

4. Monthly Revenue Target: Achieve the assigned monthly revenue target of 6-20 lakh, depending on the allocated target.

5. Follow-up Discipline: Ensure timely, consistent, and structured follow-ups to maximise enrolment opportunities.

6. CRM Compliance: Maintain accurate and updated records of calls, lead status, counselling notes, follow-ups, and conversion outcomes.

7. Conversion Rate: Meet assigned conversion targets, measured against qualified leads and enrolment performance.

8. Student Experience: Maintain professional, accurate, responsive, and student-focused communication throughout the admissions process.

Performance Review: Performance will be reviewed periodically based on calling productivity, counselling quality, lead conversion, revenue generation, follow-up discipline, CRM compliance, and overall contribution to enrolment objectives. Targets may be adjusted based on business requirements and lead availability

Who can apply:

Only those candidates can apply who:
- have minimum 1 years of experience

Salary:
₹ 4,20,000 - 5,40,000 /year

Experience:
1 year(s)

Deadline:
2026-11-25 23:59:59

Skills required:
Client Relationship Management (CRM), Consulting, Sales Management, Sales Support, English Proficiency (Spoken), English Proficiency (Written), Sales and Sales Strategy

About Company:
We are a 360-degree digital marketing agency with expertise in All Things Digital- from Creative Designing and Content Creation, all media channels from SEO to Performance Marketing, creating content and also amplifying it using social media, and paid media. Our extraordinary in-house team of enthusiasts has capabilities across all these verticals as we focus on giving our clients a one-stop digital marketing suite. Our core focus is on delivering value to all our clients and becoming their partner in digital transformation.