Enrollment and Billing Team Lead

Workforce Classification:
Telecommuter
Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: .

As an Enrollment and Billing Team Lead , you will play a critical role in ensuring our teams deliver accurate, timely, and high-quality support that directly impacts the experience of our members and customers. In this role, you will lead and develop a team through a fast-paced operational environment, drive process improvements, and partner across the organization to solve complex workflow challenges. This is an opportunity to combine people leadership, operational excellence, and strategic problem-solving to help strengthen performance, improve efficiency, and support Premera’s commitment to service, quality, and continuous improvement.

The Enrollment and Billing Team Lead, Operations oversees the work load and performance of assigned staff to support company strategies and operational goals. Key responsibilities include leading the team through a fast-paced, ever changing environment while monitoring and supporting individual and team performance. This role is also responsible to identify and implement effective solutions to problems as they arise.
What you will do:

- Ensure adequate staffing to meet production and quality standards

- Continuously improve team accuracy, workload capacity, and process efficiency.

- Manage and mentor staff; develop measurable departmental and individual goals that support the execution and success of company strategies and guides staff on their individual development plans. Conduct performance evaluations, create performance improvement plans, and recommend merit and promotional increases.

- Ensure the completion of appropriate Premera training programs to develop employee knowledge and skills. Recommend and arrange additional training when appropriate.

- Manage efficient workflow processes and procedures by maintaining understanding of current workforce management technologies. Monitor service indicators and internal /external customer feedback to design, recommend and implement operational and systems changes.

- Analyze and recommend solutions involving systems performance, audits, cost efficiencies, workflow measures, and service trends. Proactively anticipate the impact of the changing business environment on assigned work areas and adjust work assignments and processes as necessary.

- Develop and prepare tools, matrices, action plans, procedural manuals, regular and ad-hoc reports to clearly communicate progress on recommendations.

- Serve as a resource for and collaborates with cross-functional teams to evaluate and ensure workflow issues are addressed by establishing protocols and developing action plans. Build and maintain cross-functional business relationships across the organization. Lead work teams designed to identify and implement process improvements through LEAN methodologies. Evaluate and provide recommendations to leaders for process improvements based on observations of trends, progress, and obstacles.

- Suggest strategies and develop tactical plans that support the overall long-term vision of the department. Serve as an escalation point for direction and strategy for resolution of highly visible complaints a