Engagement Manager (APAC)

About us

Founded in 1996, Argos Multilingual is a global provider of technology-enabled language, AI and data solutions. We combine human expertise, technology and AI to help organisations communicate, operate and grow across markets.

We work with some of the world’s most recognised companies, from global technology leaders and e-commerce innovators to major organisations in life sciences and manufacturing.

We are an international organisation with 400+ people across 42 countries. We continue to expand our capabilities in AI and data alongside our established language and localisation expertise, building on a strong foundation while embracing the opportunities created by new technology.
About the role

The Engagement Manager is responsible for building, establishing, and leading the contributor engagement function that supports a global freelance community delivering AI data, annotation, evaluation, content moderation, data collection, and language services.

The Engagement Manager will operate as both a strategic and hands-on leader, partnering closely with the Sourcing team to support contributor acquisition, onboarding, deployment, activation, and retention activities. As the freelance workforce community scales, the Engagement Manager will design and implement the engagement operating model, establish community management processes, define workforce engagement strategies, and build a dedicated Engagement team.

Working closely with Sourcing, Project Management, Delivery, Quality, Operations, and Product teams, the Engagement Manager will ensure contributors remain engaged, project-ready, effectively deployed, and connected to the organisation throughout their lifecycle.

The ideal candidate will have experience managing contingent or freelance workforce communities, building new operational functions, and creating scalable engagement frameworks that support workforce growth, utilisation, and retention.
Responsibilities

Engagement Function Development & Operational Design
- Establish and scale the Engagement function, processes, and operating model.

- Design and implement the Engagement function strategy, operating model, and supporting processes.

- Define the contributor lifecycle framework, from onboarding through activation, deployment, engagement, retention, and reactivation.

- Build scalable engagement programmes capable of supporting a rapidly growing global workforce community.

- Partner closely with Sourcing leadership to establish clear ownership boundaries and handoff processes between workforce acquisition and workforce engagement.

- Create engagement playbooks, workflows, service standards, and operational procedures.

- Define workforce engagement KPIs, contributor health metrics, utilisation measures, and retention indicators.

- Evaluate and implement tools, systems, and automation that enhance community engagement and contributor communications.

- Develop the business case and organisational structure for future Engagement team growth.

- Establish best practices for contributor communications, community management, workforce deployment, and escalation management.

- Continuously assess operational effectiveness and identify opportunities for improvement as the function matures.

Workforce Engagement & Community Management

- Own the ongoing engagement of the freelance contributor community throughout the contributor lifecycle.

- Develop and execute engagement strategies that increase workforce participation, responsiveness, and retention.

- Build contributor engagement programmes from the ground up, including communication frameworks, lifecycle campaigns, and community initiatives.

- Maintain regular communication with active and inactive community members through email campaigns, newsletters, surveys, and engagement initiatives.

- Foster a strong sense of community among contributors supporting AI data and technology programmes.

- Establish contributor segmentation strategies to support