EMR Integration Specialist

A Rare Opportunity to Shape the Future of Genomics Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today. Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments. If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong. BillionToOne is looking to hire an EMR Integration Specialist to join our EMR Success team that supports our prenatal and oncology sales representatives in ensuring the best possible experience for healthcare providers. You will drive successful implementation of EMR solutions and ensure healthcare providers can easily access UNITY and Northstar functionality within their EMR. This position offers an exciting opportunity to collaborate across a dynamic team and contribute to the advancement of highly innovative technology. This position is remote and will report to an EMR Success Manager. Responsibilities: - Collaborate with sales, healthcare providers/systems and/or their IT teams to implement EMR solutions in-person and virtually - Act as subject matter expert and primary point-of-contact for our prenatal and oncology sales teams on all of BillionToOne’s EMR solutions - Provide customer support, troubleshooting assistance, and end-user training on all solutions - Lead key activities such as workflow assessment, roll-out planning, training plans, go-live support, etc. - Post-implementation, own the live customer relationship and act as the main point of contact for any issues, changes, etc. - Identify and champion new EMR solutions, vendor partnerships, and interoperability opportunities for BillionToOne - Work closely with sales representatives and technical analysts to continuously evaluate and enhance the customer onboarding experience. Requirements: - Minimum 3+ years of hands-on experience working in EMR systems or patient/provider portals, ideally at a diagnostic company or CLIA lab - Strong understanding of CLIA labs, healthcare organizations, and EMR implementations and how to bridge together all 3 - Strong ability to build effective relationships with clients and staff at all levels - Very tech-savvy – previous experience in a technical role is a plus - Ability to work cohesively with cross-functional teams, both internally and externally, and effectively manage expectations - Willingness to travel up to 50% throughout the US Nice-to-Haves: - End-user experience in more than one common EMR vendor, including Epic, Cerner, athena, eClinicalWorks, etc. - Existing IT contacts at health systems/IDNs Benefits And Perks: - Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients - Open, transparent culture that includes weekly Town Hall meetings - The ability to indirectly or directly change the lives of hundreds of thousand patients - Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80% - Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%) - Supplemental fertility benefits coverage  - Retirement savings program including a 4% Company