Dynatrace Platform Engineer

Rhondos Inc. is looking for a Dynatrace Platform Engineer to join our Professional Services Team. In this client- and stakeholder-facing role, you will configure and optimize the Dynatrace Unified Observability Platform across cloud, hybrid, and on-premises environments including leading PowerConnect App implementation, configuration, and customization for SAP observability to help engineering and operations teams reduce mean time to resolution (MTTR), improve application performance, and build a mature observability practice. You'll work independently on well-defined engagements while collaborating with senior architects on more complex initiatives.

Key Responsibilities
- Lead PowerConnect App implementation, configuration, and customization within Dynatrace to extend observability into SAP environments.

- Customize and maintain PowerConnect's dashboard library, log processing, and metric extraction rules to reflect each customer's SAP landscape and business processes.

- Onboard applications, infrastructure, and cloud workloads (AWS, Azure, or GCP; Kubernetes and Docker) for full-stack monitoring.

- Design, build, and maintain custom dashboards, alerting profiles, workflows, and analytics using Dynatrace Query Language (DQL) and Grail.

- Monitor application performance and availability; lead troubleshooting and root-cause analysis, leveraging Davis AI causal insights.

- Configure Synthetic Monitoring, Real User Monitoring (RUM), APM, and Log Monitoring to close observability gaps.

- Conduct health assessments and architecture reviews, and deliver clear, actionable best-practice recommendations.

- Integrate Dynatrace with ITSM and collaboration tools such as ServiceNow, Jira and Slack.

- Support OpenTelemetry and distributed-tracing initiatives across microservices architectures.

- Partner with Product Development and Product Support teams and drive continuous improvement in system functionality and reliability.

- Lead customer and internal enablement workshops, training sessions, and operations review meetings.

- Maintain clear technical documentation, implementation guides, and runbooks.

- Mentor junior consultants and contribute to internal observability standards and best practices.

Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

- 1-3 years of experience in Application Performance Management (APM), observability, or related IT infrastructure roles.

- 1+ years of hands-on experience implementing and administering Dynatrace (or comparable APM/observability tooling).

- Practical experience with at least one major cloud platform (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes).

- Working knowledge of one or more programming/scripting languages (Java, .NET, Python, or JavaScript).

- Solid understanding of distributed systems, microservices, and modern web application architectures.

- Ability to translate technical findings into business impact for non-technical stakeholders.

Preferred Qualifications
- Dynatrace Certified Associate or Dynatrace Certified Professional certification.

- Prior consulting, client-facing, or project management experience.

- Familiarity with OpenTelemetry, Grail/DQL, and Davis AI-driven anomaly detection.

- Experience with SAP environments (S4HANA, ECC, BW, PI/PO, HANA) and PowerConnect or similar SAP-to-observability integration tools.

- Experience with CI/CD tooling (Jenkins, GitHub Actions, GitLab CI/CD) and infrastructure-as-code (Terraform, Ansible).

- Exposure to relational database technologies (Oracle, SQL Server, DB2).

- ITIL Foundation certification.

We also offer:
- Competitive base salary of 90000-120000 USD/year plus performance-based incentives.
- Comprehensive health, dental, and vision benefits.
- 401(k).
- Flexible remote work arrangements.
- Paid Dynatrace certification training and professional development budget.
- Paid time off and company holidays.