Director / Senior Director, Professional Services

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Resilinc is hiring a Director / Senior Director, Professional Services to lead and scale a technically capable, commercially disciplined customer delivery organization for an enterprise AI and agentic platform.

This leader will own customer delivery from solution scoping through implementation, production deployment, acceptance, and transition into ongoing adoption and consumption. They will be accountable for enterprise implementations, AI and agent deployments, technical delivery, Managed Services, customer outcomes, Services economics, capacity planning, and repeatable execution across strategic customers.

The right candidate brings strong Professional Services leadership and meaningful experience taking AI-enabled or agentic enterprise solutions from customer problem definition through production deployment and measurable business value. They must combine enterprise SaaS delivery experience, executive customer credibility, and technical fluency across data, APIs, integrations, cloud platforms, AI workflows, and agents.

This is not a pure technical architect role, a generic project management role, or a traditional SaaS Services leader who is only AI-aware. It is a Services leadership role requiring hands-on fluency in how enterprise AI and agents are scoped, configured, integrated, tested, governed, deployed, and improved in production, together with commercial judgment and operating discipline.

What You Will Do

Lead End-to-End Services Delivery

- Own delivery from solution scoping through implementation, customer acceptance, and adoption-ready handoff.

- Ensure scope, technical dependencies, success criteria, timelines, and resource requirements are understood before customer commitments are finalized.

- Drive faster time-to-value, predictable deployment, and clear accountability for program completion.

- Personally engage in the most strategic and complex customer programs and act as the senior Services executive for critical customer engagements.

- Partner with Sales, Solution Engineering, Product, Engineering, Support, and customer teams to ensure commitments are feasible and executable.

Build a Technically Capable Services Organization

Build a Services team that can independently deliver repeatable enterprise implementations and AI/agent deployments with minimal reliance on core Engineering.

Develop capability across:

- Customer environment setup and provisioning

- Enterprise data ingestion and readiness

- API and integration workflows

- Platform configuration

- Supply-chain mapping and validation

- Risk and event monitoring

- Configurable analytics and customer-specific views

- AI workflow, agent design, configuration, orchestration, evaluation, and production readiness

- Troubleshooting, testing, and validation

- Customer administrator and end-user enablement

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