Director, Retrieval Operations (Inventory Strategy)

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant ers are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Director, Retrieval Operations – Inventory Strategy is responsible for translating client retrieval demand into actionable inventory plans across retrieval channels, operational teams, and vendor partners. This leader owns inventory forecasting, prioritization, routing, allocation, pacing, and performance governance for Payer Retrieval Operations.

In this role, “inventory” refers to the record requests and charts moving through Datavant ’s retrieval ecosystem. The Director ensures inventory progresses through the appropriate retrieval channels while balancing client commitments, operational capacity, retrieval yield, service levels, and cost.

This leader will build a scalable, data-driven inventory-planning discipline that connects project demand with workforce capacity and daily production requirements. They will partner closely with Operations, Workforce Management, Call Center leadership, Client Success, Product, Engineering, Analytics, Finance, and vendor leadership to identify risks, establish priorities, and improve retrieval outcomes.
You Will

- Own the inventory strategy and planning framework for Payer Retrieval, translating client demand, project milestones, and retrieval targets into actionable weekly and daily operating plans.

- Establish forecasting, segmentation, and prioritization strategies based on client commitments, project pacing, inventory age, chart density, retrieval method, anticipated yield, service levels, and cost, while continuously assessing inventory health and opportunities to improve flow.

- Own the strategic framework and business rules for routing inventory across retrieval channels based on provider behavior, inventory characteristics, client requirements, capacity, quality, yield, and cost.

- Evaluate channel and partner performance and adjust inventory distribution to reduce delays, unnecessary touches, and manual intervention while improving retrieval outcomes and cost efficiency.

- Monitor project performance against client commitments, retrieval targets, historical pacing curves, and operating plans, identifying emerging risks and leading recovery planning for inventory that is behind pace, aging, blocked, unmatched, or otherwise not progressing.

- Use scenario planning to evaluate changes in demand, capacity, productivity, channel availability, and client priorities and provide leaders with clear, data-supported recommendations.

- Partner with Workforce Management and operational leaders to connect inventory demand with staffing and capacity plans, translate available capacity into realistic production plans, and adjust prioritization or allocation strategies when constraints arise.

- Support annual planning, budgeting, and forecasting by connecting client demand, inventory availability, operational capacity, productivity expectations, and financial targets.

- Establish KPIs, dashboards, and governance routines that measure inventory health, forecasting accuracy, project pacing, routing effectiveness, productivity, retrieval yield, service-level performance, unit economics, and cost.

- Partner with Business Intelligence and Analytics to deliver accurate, actionable reporting and translate complex operational data into clear insights and executive-level recommendations.

- Partner with Product, En