Director, Product Operations

About Bazaarvoice

At Bazaarvoice , we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is seeking an experienced, strategic, and execution-oriented Director of Product Operations to lead and scale our core Product Operations discipline.In this critical leadership role, you will act as the force multiplier for our global Product & Engineering organization. You will build, streamline, and govern the operating model that enables our product teams to build the right things, launch them efficiently, and measure their business impact. A key dimension of this role will be driving innovation in operational workflows by leveraging AI to eliminate friction, automate routine effort, and elevate quality and consistency across all product processes.As Director, you will manage, mentor, and grow a team of four (4) dedicated Product Program Managers as well as oversee the Product Knowledge team, aligning their focus across strategic product pillars, portfolio roadmap visibility, technical communications, centralized knowledge management, and cross-functional enablement.
What You’ll Be Doing

- Partner closely with Product Marketing, Client Success, Sales, and Support to orchestrate frictionless Product Launch & Readiness (GTM) processes.

- Oversee the strategy and execution of the Product Knowledge team, ensuring the product knowledge base and technical communications remain accurate, accessible, and up to date for internal and external stakeholders.

- Ensure front-line teams are equipped with product knowledge, documentation, release notes, and operational training prior to feature rollouts.

- Establish closed-loop feedback systems to aggregate Voice of Customer (VoC) and Voice of Field data into Product Management prioritization.

- Product Governance & Roadmap Operations

- Standardize and elevate the end-to-end product delivery lifecycle (PDLC), from opportunity discovery through execution and launch.

- Maintain cross-team visibility into product roadmaps, keeping Product Management, Engineering, Design, and leadership aligned on progress and status.

- Own and optimize the Product tech stack (e.g., Notion, Pendo, Jira, Confluence, Gong) to drive data-informed decision-making and operational efficiency.

- Champion AI-driven process optimization across the Product organization to streamline workflows, reduce manual overhead, and drive operational consistency across teams.

- Define and track key product health metrics, feature adoption rates, and operational efficiency metrics across the portfolio.

- Lead, coach, and empower a team of 4 individual Program Managers and the Product Knowledge team, fostering a high-per