Director, Product Management, Core Products

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

About the Role & TeamWe are looking for a Director of Product to lead our Core Products organization, responsible for the foundational experiences and platforms that enable customers to safely and seamlessly engage with PENN across online gaming and our digital retail experiences.This leader will own a broad portfolio across Identity & Trust, Payments & Fraud, and Internal Tools — including registration and onboarding, KYC, login and account access, compliance and Responsible Gaming, deposits and withdrawals, fraud prevention, and the tools and workflows used by Customer Support, VIP, and operational teams.

You will set the strategy for these areas, lead multiple product teams, and partner closely with Engineering, Design, Analytics, Compliance, Risk, Operations, and business leaders to improve customer experience, drive growth, manage risk, and build scalable capabilities across PENN.You will lead a team of Product Managers, including both managers and individual contributors.

About the Work

- Define and drive the product strategy and roadmap for Core Products across Identity & Trust, Payments & Fraud, and Internal Tools.

- Lead, coach, and develop Product Managers and product leaders, creating clear ownership and accountability across the portfolio.

- Own critical customer journeys including registration, identity verification, account access, funding, withdrawals, and account management.

- Build shared capabilities that support PENN’s online Sportsbook and Casino businesses and increasingly connect our digital and retail customer experiences.

- Improve payment performance and customer funding experiences while partnering with Fraud and Risk teams to protect customers and the business.

- Partner with Compliance and Responsible Gaming teams to build regulatory and customer-protection requirements into intuitive product experiences.

- Modernize internal tools and workflows for Customer Support, VIP, Fraud, Compliance, and Operations, reducing manual work and improving how teams serve customers.

- Establish clear KPIs and use customer insights, data, and business impact to prioritize investments and measure outcomes.

- Partner deeply with Engineering to make thoughtful decisions around platform architecture, scalability, reliability, and third-party integrations.

- Influence and align senior stakeholders across Product, Engineering, Design, Analytics, Operations, Compliance, Legal, Finance, and our business teams.

- Other duties as required.

About You

- 8+ years’ experience in product management, plus 2+ years of people leadership experience is required.

- Experience managing managers and senior individual contributors across multiple product areas.

- Experience s