Director, Product Integration

Overview

Global Travel Collection (GTC), part of Internova Travel Group , is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.
Responsibilities

The Director, Product Integration is responsible for the strategic leadership, development, implementation, and continuous evolution of Global Travel Collection's travel technology portfolio. This position oversees the Product Integration organization, ensuring the successful delivery, support, and optimization of corporate travel technology solutions while driving innovation, operational excellence, and exceptional customer experiences.

The Director partners closely with Executive Leadership, Operations, Sales, Product Management, Technology, and third-party technology providers to define product integration strategies, manage enterprise technology initiatives, and ensure seamless implementation of travel technologies including online booking tools, Global Distribution Systems (GDS), profile management platforms, duty of care solutions, virtual payment technologies, and other strategic travel applications.

The Director is accountable for service delivery, operational performance, customer satisfaction, vendor relationships, quality assurance, technology roadmap execution, and the ongoing advancement of Product Integration capabilities.
Strategic Leadership

- Develop and execute the Product Integration strategic roadmap aligned with Global Travel Collection's business objectives.

- Establish department goals, KPIs, and long-term operational strategies.

- Lead organizational change initiatives related to travel technology and digital transformation.

- Identify opportunities to improve advisor experience, customer experience, operational efficiency, and technology adoption.

- Serve as the executive sponsor for major technology implementations and enterprise initiatives.

Leadership & Organizational Development

- Lead, mentor, and develop Managers, Senior Product Integration Specialists, Product Integration Specialists, and Customer Support personnel.

- Build a high-performing organization focused on accountability, innovation, collaboration, and customer excellence.

- Develop succession plans and career development programs for the Product Integration team.

- Oversee workforce planning, staffing, budgeting, resource allocation, and departmental performance.

- Conduct performance reviews and establish measurable development objectives.

Product Strategy & Technology Leadership

Provide strategic oversight for the implementation, support, and optimization of corporate travel technologies, including:

- SAP Concur

- Certify

- Profile Management Solutions

- Online Booking Tools

- Virtual Payment Solutions

- Duty of Care Platforms

- Client-facing travel technology solutions

- Collaborate with Product Management and Technology teams to define future product enhancements.

- Evaluate emerging travel technologies and recommend new solutions that improve advisor and client experiences.

- Ensure technology solutions align with business objectives and customer requirements.

Global Distribution Systems (GDS) Leadership

- Provide executive oversight and strategic direction for Global Distribution System technologies including:
- Sabre (required)

- Amadeus

- Travelport+

- Driving GDS strategy across the organization.

- Overseeing GDS integrations with internal and third-party systems.

- Managing vendor relationships and strategic partnerships.

- Ensuring system stability, scalability, and performance.

- Leading testing strategies for major GDS enhancements and releases.

Client Implementation & Customer Success

- Oversee all client technology implem