Director of Operations & Service Growth

This is a remote position.
Job Description

This is a build-and-run role. You'll launch and scale a new technology-enabled service business from scratch — while simultaneously stepping into embedded, COO-level operating responsibility for our multi-location food-service business. Half business builder, half hands-on operator.

What You'll Own
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Turn an approved business vision into a real, executable plan and roadmap

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Personally launch early sales, service, and operating processes

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Build customer, merchant, and delivery-partner networks

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Lead day-to-day multi-location operations through Area and Location Managers

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Own service quality, speed, and customer outcomes across every location

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Improve online conversion, retention, and digital contribution margin

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Build systems that reduce dependence on manual follow-up and personal rescue

Requirements

What We're Looking For
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Significant senior operating and commercial leadership experience

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A genuine track record building or scaling a business or service network

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Multi-location restaurant, delivery, logistics, or service-operations background

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Strong business development and partnership experience

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Practical, hands-on use of AI, analytics, and workflow tools

Bonus Points
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Experience holding managers accountable while developing their capability

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Online sales / e-commerce growth experience

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Comfort operating across both strategy and field-level execution

You'll Thrive Here If You...
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Get energy from building something new AND fixing what's broken

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Can move fluidly between a sales pitch and a kitchen floor walkthrough

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Want ownership over both the "build" and the "run"

Benefits

Benefits
- HMO (health insurance)

- Paid time off (PTO)

- Work from anywhere

- Opportunities for promotion

- Pay raise

Originally posted on Himalayas