Director of Operations & Service Growth
This is a remote position.
Job Description
This is a build-and-run role. You'll launch and scale a new technology-enabled service business from scratch — while simultaneously stepping into embedded, COO-level operating responsibility for our multi-location food-service business. Half business builder, half hands-on operator.
What You'll Own
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Turn an approved business vision into a real, executable plan and roadmap
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Personally launch early sales, service, and operating processes
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Build customer, merchant, and delivery-partner networks
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Lead day-to-day multi-location operations through Area and Location Managers
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Own service quality, speed, and customer outcomes across every location
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Improve online conversion, retention, and digital contribution margin
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Build systems that reduce dependence on manual follow-up and personal rescue
Requirements
What We're Looking For
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Significant senior operating and commercial leadership experience
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A genuine track record building or scaling a business or service network
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Multi-location restaurant, delivery, logistics, or service-operations background
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Strong business development and partnership experience
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Practical, hands-on use of AI, analytics, and workflow tools
Bonus Points
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Experience holding managers accountable while developing their capability
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Online sales / e-commerce growth experience
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Comfort operating across both strategy and field-level execution
You'll Thrive Here If You...
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Get energy from building something new AND fixing what's broken
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Can move fluidly between a sales pitch and a kitchen floor walkthrough
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Want ownership over both the "build" and the "run"
Benefits
Benefits
- HMO (health insurance)
- Paid time off (PTO)
- Work from anywhere
- Opportunities for promotion
- Pay raise
Originally posted on Himalayas