Director, Learning and Development, Aspen Field Leaders, Operations, Scheduling
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team at Aspen Dental as a Director, Learning and Development, Aspen Field Leaders, Operations, Scheduling Center + Multi-Brand Development.
Job Summary
The Director of Learning & Development for Aspen Dental Field Leaders, Operations, Scheduling Center, and Multi-Brand Development is a key leader within the L&D team, responsible for shaping and executing learning strategies that build capability, consistency, and performance.
Reporting to the Vice President of L&D, this role partners closely with senior leaders across Field Operations, Scheduling Center, HR, and brand leadership teams to design and deliver impactful learning solutions for non-clinical team members at all levels—from patient-facing roles to senior field leadership.
This leader brings strong business acumen and deep expertise in performance consulting, translating complex business needs into scalable, high-impact learning strategies. They operate effectively in a multi-brand, matrixed environment—balancing enterprise alignment with brand-specific needs—while leveraging data to drive decisions and demonstrate measurable business impact. This role requires both strategic leadership and a hands-on approach to building and delivering solutions.
Essential Responsibilities:
Strategy & Alignment
- Develop and execute a comprehensive learning strategy across Field Leadership, Operations, Scheduling Center, and multi-brand teams, aligned to enterprise and brand-specific business goals.
- Partner with senior leaders across Aspen Dental and TAG brands to identify capability gaps and define development priorities.
- Ensure alignment and integration of learning strategies across brands while allowing for customization based on unique business needs.
Leadership & Culture
- Drive a culture of continuous learning and development across field, operations, scheduling center and TAG multiple brand environments.
- Lead and develop a team of L&D professionals, fostering high performance, collaboration, and growth.
- Act as a visible champion for talent development across Aspen Dental and other brands.
Program Design & Delivery
- Design and deliver a portfolio of learning solutions—including formal programs, digital learning, coaching, and experiential development—that build operational excellence, leadership capability, and performance.
- Oversee role-based development strategies for field leaders (OM, RM, TD, DVP), operations teams, and Scheduling Center roles (agents through leadership).
- Ensure learning solutions are scalable, consistent, and aligned with broader enterprise initiatives.
Measurement & Continuous Improvement
- Evaluate existing programs and content for effectiveness, scalability, and alignment with business needs.
- Leverage data and analytics to measure impact, identify trends, and continuously improve learning solutions.
- Provide insights and recommendations t