Digital Sales Specialist

It's fun to work in a company where people truly believe in what they are doing!
Overview

Neogen is seeking a Digital Sales Specialist Manager to help drive revenue growth through software sales, digital customer engagement, and data-informed selling. In this mid-level individual contributor role, you will accelerate adoption of Neogen's digital Environmental Monitoring application, manage CRM-driven sales activity, and identify growth opportunities across assigned accounts and territories.

This role partners closely with Marketing, Product, Commercial Operations, and Field Sales to deliver a consistent, consultative, and customer-focused digital sales experience.
Key Responsibilities

- Execute digital sales strategies aligned with commercial objectives, including pipeline generation, account expansion, renewals support, and upsell/cross-sell opportunities.

- Own sales activity for an assigned geographic territory and enterprise accounts within that territory, using digital channels to engage customers and advance opportunities.

- Partner with Marketing to convert campaign engagement, digital demand, and qualified leads into measurable revenue opportunities.

- Collaborate with Field Sales, Product, and Commercial Operations on account coverage, deal strategy, product launches, pricing, sales enablement, and customer feedback.

- Maintain accurate and timely CRM records, including opportunity updates, forecasting inputs, account activity, and pipeline reporting.

- Use sales analytics, CRM insights, and customer engagement data to identify trends, risks, whitespace opportunities, and areas for improved sales execution.

- Apply a consultative, value-based sales approach to understand customer needs, position digital solutions, and support adoption of Neogen's Environmental Monitoring application.

- Help resolve customer questions or escalations by coordinating appropriate internal resources and maintaining a positive customer experience.

- Represent the voice of the customer in digital sales strategy discussions, product feedback loops, and go-to-market planning.

- Support continuous improvement of digital selling processes, playbooks, sales tools, and enablement materials.

Essential Requirements

- Bachelor's degree in Business, Marketing, Life Sciences, Technology, a related field, or equivalent professional experience.

- 5+ years of sales, commercial, account management, business development, or customer-facing revenue experience.

- Experience selling or supporting SaaS, software, digital products, inside sales, or technology-enabled solutions.

- Demonstrated ability to manage a sales pipeline, qualify opportunities, advance deals, and deliver measurable business results.

- Strong proficiency with CRM systems, such as Salesforce, including accurate activity tracking, opportunity management, forecasting, and reporting.

- Ability to use data, dashboards, and sales analytics to prioritize accounts, identify growth opportunities, and inform sales strategy.

- Strong consultative selling skills, including discovery, needs assessment, value positioning, objection handling, and customer follow-up.

- Clear and effective communication skills, including the ability to present information to customers and collaborate with internal stakeholders.

- Strong relationship-building skills with the ability to engage customers across multiple channels, including phone, email, video, and digital platforms.

- Ability to work cross-functionally with Marketing, Product, Field Sales, Commercial Operations, and customer support teams.

- Strong organizational skills, attention to detail, and ability to manage multiple accounts, opportunities, and priorities.

- Demonstrated accountability, initiative, and sound judgment in a goal-oriented sales environment.

Desirable Requirements

- Experience in environmental monitoring, food safety, life sciences, diagnostics, laboratory services, manufacturing, or another regulated or techni