Digital Experience & AI Strategy Consultant

We’re O3 — a design and technology consulting firm that helps companies use data and AI to work smarter and grow faster. We partner with marketing and technology leaders to solve real problems, improve operations, and create better digital experiences. With support from our dedicated AI practice, O3XO, we turn ideas into practical solutions that deliver results for your team and your customers. O3 is also the team behind the 1682 Conference, an AI and innovation conference that serves as an anchor for our thought leadership work.
Position Overview

The Digital Experience & AI Strategy Consultant is a strategic advisor and growth driver operating across O3's core digital experience consulting practice and O3XO's AI advisory capabilities. This role requires someone with a management consulting background who can sit comfortably at a client's table as a strategic peer — equally credible, developing transformation roadmaps, advising on digital platform strategy and AI adoption, and owning account growth. You'll frame business problems first, then recommend the right solutions (people, process, platform, or AI). Approximately 50% of this role is billable consulting; the remaining time is dedicated to business development and expanding relationships within your portfolio.

This role operates at the intersection of O3 and O3XO, driving engagements and providing perspective on where digital experience and AI intersect, and helping O3 accounts grow in both depth and revenue over time.
Client-Facing Consulting

- Lead discovery workshops, stakeholder interviews, and strategic planning sessions across digital experience and AI workstreams

- Assess client maturity across DX and AI dimensions and develop prioritized roadmaps aligned to measurable business outcomes

- Translate ambiguous client challenges into clearly scoped opportunities with defined ROI, resource requirements, and delivery approaches

- Advise on platform selection, vendor evaluation, and build-vs-buy decisions across CMS, DXP, commerce, personalization, and AI tooling

- Guide clients through AI use case identification, governance considerations, and change management in a way that connects to their broader digital strategy

- Deliver executive-ready presentations and recommendations to senior stakeholders and C-suite audiences

- Maintain trusted advisor relationships with active clients through consistent engagement beyond formal project deliverables

AI Strategy and Advisory

- Conduct AI maturity assessments and develop actionable AI roadmaps grounded in client-specific business context

- Define AI use cases with sufficient detail to move into design and implementation — including success metrics, data requirements, and integration considerations

- Support clients through AI pilot programs and proof-of-concept initiatives, providing strategic oversight and translating results into next steps

- Advise on AI governance, ethics, responsible use, and organizational readiness in practical, non-theoretical terms

- Collaborate with O3XO specialists to bring the right depth to AI engagements, connecting strategy to technical execution

- Stay current on AI tools, platforms, frameworks, and regulatory developments relevant to O3's client verticals

Revenue Growth and Business Development

- Own account growth activity on a defined portfolio of O3 clients, proactively identifying expansion opportunities within active engagements

- Contribute to proposals, statements of work, and pitch presentations, supporting broader DX pursuits

- Develop forward-looking account strategies for key relationships, maintaining a view of what's next for each client and how O3 can be part of it

- Build relationships with prospective clients through thought leadership, referrals, and consultative outreach

- Collaborate with client services and delivery leads to surface upsell and cross-sell opportunities before they go to RFP

- Support pricing and scoping decisions that reflect the va