Digital Customer Success Associate, Growth

KA Digital Customer Success Associate, Growth
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Kintsugi AI is an AI-powered sales tax automation platform that helps e-commerce and SaaS businesses monitor nexus exposure, automate tax filings, and stay compliant across multiple jurisdictions worldwide.
Kintsugi AI
Employee count: 51-200

Salary: $10K – $15K per year
India only

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About Kintsugi

Kintsugi is the AI-powered sales tax automation platform built for SaaS and ecommerce businesses. We handle the parts of sales tax compliance that used to eat up a finance team's week, nexus tracking, registrations, filings, and audits, so our customers can focus on growing their business instead of chasing tax logic.
About the Role

A Digital Customer Success Associate manages a large volume of customer accounts using automation, data, and digital programs instead of traditional one-on-one phone calls and meetings.

That's exactly what this role is. The Digital Customer Success Associate at Kintsugi owns the relationship with our Growth segment customers from the moment Onboarding hands them off. This is a high-volume, tech-touch role. Each Digital Customer Success Associate manages a book of 200 to 250 Growth accounts and is responsible for keeping those accounts healthy, renewing, and out of the escalation queue. Success in this role isn't about answering every ticket that comes in. It's about using our admin panel and tooling to spot risk early and get ahead of a problem before the customer ever has to raise their hand.

This is a great fit for someone who wants real ownership over a large book of business and is energized by the pace and problem-solving of a startup.
Responsibilities & Expectations
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Own the post-onboarding relationship for 200 to 250 Growth-tier accounts as the customer's main point of contact for account health, retention, and renewal.

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Drive retention and renewal rates across the book. Proactively spot at-risk accounts and step in before they churn, not after.

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Monitor account health using the admin panel and CS tooling: login and usage activity, filing cadence, collected-vs-calculated tax variance, and integration status. Catch issues before they surface as a support ticket or a churn conversation.

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Validate ongoing account data quality, including addresses, product classification, and integration data flow.

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Act as the escalation point for account issues, pulling in Support, Product, or Engineering when something needs to get fixed at the root.

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Partner cross-functionally with Sales on renewals and expansion, Finance on billing and plan questions, and Product/Engineering on recurring issues affecting the portfolio.

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Surface patterns to leadership, not just individual tickets: recurring product gaps, process breakdowns, and anything that points to a bigger fix.

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Manage a high-volume queue without losing track of individual accounts. Triage and prioritize across the full book every day.

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Keep account records and communication history current across our CS tools (admin panel, DevRev, HubSpot, Gainsight/ChurnZero, Jira) so the whole team has visibility.

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Help build and refine the playbooks that let one person support 200+ accounts well: health scoring, automated outreach triggers, self-serve content.

Qualifications
Required
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1 to 2 years in a customer-facing retention role, ideally managing a high-volume book (100+ accounts).

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A track record of moving retention and renewal numbers, not just reporting on them.

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Comfortable working across several tools at once to manage a large portfolio efficiently.

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Strong English written and verbal communication. Able to turn a technical or product issue into a clear customer conversation.

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A cross-functional collaborator who works well with Sales, Finance, and Product/Engineering to get things resolved.

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A self-starter with a bias for action. Identifies issues and brings them to leadership without waiting to be asked.

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Startup mentality: hungry, resourceful, and moves fast.

Preferred
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Experience with DevRev, HubSpot, Gainsight, ChurnZero, and/or Jira.

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Background in SaaS, fintech, or tax/compliance.

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Experience building or improving a tech-touch/digital CS program (health scoring, automated playbooks) built for scale.

Compensation
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$9500 - $15k USD base ~ OTE $14k - $20k USD

Apply now
Job expired?

Please let Kintsugi AI know you found this job on Himalayas. This helps us grow!

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About the job
Apply before
Nov 06, 2026
Posted on
Sep 07, 2026
Job type
Contractor
Experience level
Entry-level

Salary

Salary: $10K – $15K per year

Experience

1 year minimum

Location requirements
Suggest an edit

India

Hiring timezones
Show UTC offsets

India +/- 0 hours

Job categories
digital customer success Tech Touch Customer Success Customer Success Management Account Management SaaS Customer Success Customer Success Associate Associate Customer Success Specialist Digital Customer Success Manager Client Success Associate Associate Customer Success Manager Customer Success Analyst Customer Success Specialist Customer Success Growth

Skills
Customer Success Management Account Management SaaS Retention HubSpot Jira Gainsight ChurnZero DevRev Sales Tax Compliance Health Scores Automated Response Playbooks Process Improvement Cross Functional Communication Customer Success Renewals Automation Fintech Tax Compliance English

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About Kintsugi AI

Learn more about Kintsugi AI and their company culture.

View company profile
Join Our Team

At Kintsugi, we're on a mission to simplify the complex world of sales tax automation for companies around the globe. We're looking for passionate individuals who are ready to contribute to a cutting-edge software solution and provide exceptional service with a white-glove touch. If you're eager to make a significant impact in a dynamic industry, we want you on our team.
Why Kintsugi?
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Innovative Technology: Work with the latest tools and technologies in software development and tax automation.

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Global Impact: Help businesses worldwide navigate the complexities of sales tax compliance with ease.

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Collaborative Culture: Join a close-knit team of 150+ professionals who value teamwork and open communication.

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Growth Opportunities: As a growing company, Kintsugi offers ample opportunities for personal and professional development.

Our Values
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Customer Commitment: We strive to exceed customer expectations with our products and services.

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Innovation: We encourage creativity and seek to continually improve our solutions.

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Integrity: We conduct our business with the highest ethical standards.

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Collaboration: We believe in the power of teamwork and shared goals.

Current Openings

Explore our job listings to find a role that aligns with your skills and passions. We're always on the lookout for talented individuals in software development, technology, and customer service. Join us and help shape the future of sales tax automation.
Benefits & Perks
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Competitive Salaries: We offer attractive compensation packages.

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Flexible Work Arrangements: Enjoy the flexibility of remote work options and flexible hours.

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Health & Wellness: We prioritize the health and well-being of our employees with comprehensive health benefits.

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Continuous Learning: Take advantage of professional development opportunities and resources.

How to Apply

Ready to embark on a rewarding career with Kintsugi? Visit our job listings page to apply for open positions. If you have any questions, feel free to reach out to our HR team. We look forward to hearing from you!

Tech stack

Learn about the tools and technologies that Kintsugi AI uses to build, market, and sell its products.

View tech stack

Python

Flask

FastAPI

PostgreSQL

Terraform

React

AWS Lambda

Docker

Kintsugi AI employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Kintsugi AI.

View benefits
Remote-First Culture

Remote-friendly positions offering flexibility in work location.

Competitive Compensation

Attractive salary and equity packages that reward contributions and align with company success.

Great Benefits Package

Comprehensive suite of health, wellness, and lifestyle benefits designed to support overall well-being and enhance quality of life.

View Kintsugi AI 's employee benefits

Apply now
Job expired?

Please let Kintsugi AI know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Nov 06, 2026
Posted on
Sep 07, 2026
Job type
Contractor
Experience level
Entry-level

Salary

Salary: $10K – $15K per year

Experience

1 year minimum

Location requirements
Suggest an edit

India

Hiring timezones
Show UTC offsets

India +/- 0 hours

Job categories
digital customer success Tech Touch Customer Success Customer Success Management Account Management SaaS Customer Success Customer Success Associate Associate Customer Success Specialist Digital Customer Success Manager Client Success Associate Associate Customer Success Manager Customer Success Analyst Customer Success Specialist Customer Success Growth

Skills
Customer Success Management Account Management SaaS Retention HubSpot Jira Gainsight ChurnZero DevRev Sales Tax Compliance Health Scores Automated Response Playbooks Process Improvement Cross Functional Communication Customer Success Renewals Automation Fintech Tax Compliance English

Browse similar jobs
Remote Entry-level digital-customer-success Jobs Remote Contractor digital-customer-success Jobs Remote Entry-level digital-customer-success Jobs in India Remote Contractor Jobs in India Remote digital-customer-success Jobs in India

Claim this profile KA Kintsugi AI

Company size

51-200 employees

Founded in

2022

Chief executive officer

Pujun Bhatnagar

Markets
Taxation Sales Tax Automation Tax Compliance SaaS Cloud Computing Software Development Fintech Ecommerce Accounting Business Services

Employees live in
United States

View company profile

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