Dementia Care Manager-Guide Program
Community Name:
US OH RemoteThe Dementia Care Manager – GUIDE Program collaborates with designated UCH leaders for the
operational, quality, compliance, and service oversight of the organization's GUIDE program. The
position serves as a subject matter expert in dementia care and GUIDE program requirements and
exercises significant discretion and independent judgment in developing and implementing program
processes, evaluating service delivery, interpreting program requirements, resolving complex client
and caregiver needs, and recommending improvements to program operations.
The Manager provides leadership, direction, coaching, and oversight to GUIDE NaviGuides and is
responsible for establishing consistent standards for care coordination, documentation, client
engagement, caregiver support, and program compliance. The position monitors program
performance, evaluates operational needs, develops and implements processes, and collaborates with
internal and external partners to ensure the GUIDE program effectively meets organizational and
Medicare requirements.
---
---
Program Administration & Operational Oversight
- Manage the day-to-day administrative and operational functions of the GUIDE program.
- Develop, implement, and evaluate program workflows, procedures, and service standards.
- Establish processes to support consistent and effective delivery of GUIDE services.
- Evaluate program capacity, staffing needs, caseload distribution, service delivery, and operational effectiveness.
- Identify operational challenges and independently develop recommendations and solutions.
- Make recommendations regarding program structure, staffing, resources, workflows, and service delivery.
- Monitor program growth, including expansion of the active GUIDE caseload from approximately 25 to 60–80 clients.
- Develop and implement processes to support program scalability while maintaining quality and compliance.
- Participate in short- and long-term planning for the GUIDE program.
GUIDE Compliance & Quality Management
- Maintain comprehensive knowledge of Medicare GUIDE requirements and translate regulatory and program requirements into operational practices.
- Develop and implement systems to monitor compliance with GUIDE requirements, organizational policies, privacy standards, documentation requirements, and quality expectations.
- Monitor the quality, accuracy, and timeliness of assessments, care plans, progress notes, referrals, and other required documentation.
- Review program data and documentation to identify trends, deficiencies, risks, and opportunities for improvement.
- Develop and implement corrective action plans when quality or compliance concerns are identified. · Monitor required GUIDE reporting and ensures program activities are completed within established timeframes.
- Evaluate the effectiveness of program processes and recommend modifications based on regulatory requirements, program data, client outcomes, and operational needs.
- Serve as a resource to leadership regarding GUIDE compliance, quality, and operational requirements.
Staff Oversight & Development
- Provide direct supervision, coaching, mentoring, and professional guidance to GUIDE NaviGuides.
- Establish performance expectations and monitor staff performance related to productivity, documentation, service quality, client engagement, and GUIDE compliance.
- Conduct regular supervisory meetings and performance evaluations. · Identify training and development needs and develop appropriate educational strategies.
- Develop and facilitate a dementia-specific training and staff development program for GUIDE NaviGuides.
- Provide consultation and guidance to NaviGuides regarding complex client, caregiver, care coordination, and service-related situations.
- Recommend changes to workflows, assignments, and service practices based on program needs and performance trends.
- Participate in interviewing and selection of GUIDE NaviGuides an