Data Services Generalist (Fully remote)

Who We Are & What We Do:

Branching Minds ’ mission is to empower all educators to effectively, efficiently, and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. Already supporting over 2,000,000 students across 400+ districts from over 40 states, our vision is to be the most effective national K12 school district solution for achieving high-fidelity MTSS/RTI; consistently demonstrating our ability to save teachers' planning/documenting time, improve outcomes of our students, and eliminate achievement gaps.

We don’t play by the rules of traditional organizations. We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. Branching Minds is also a Benefit Corporation. We prioritize mission alongside profit. We embrace self-management, transparency, collaboration, initiative, and making a difference in the world.

If using innovation to reimagine education in service of equity energizes you -- join our team!
The Calling:

The Data Services Generalist at Branching Minds is a flexible role designed to support customer data needs across the lifecycle, supporting both new customer implementations and ongoing data services. This role will flex to provide hands-on support where needed most, whether that’s managing implementations during peak onboarding seasons or supporting existing customers’ data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform.
What You'll Do:

- Guide customers through the data onboarding process, including data integration and platform configuration.

- Work with designated customers to understand their goals, data systems, and integration needs, translating them into BRM platform requirements.

- Connect customer systems (rostering, assessments, student tracking, etc.) to the Branching Minds platform.

- Create, execute, and adapt implementation plans to fit the unique needs of each customer.

- Maintain regular communication with customers regarding implementation progress, data ingestion, and configurations.

- Monitor, troubleshoot, and escalate data issues during implementation, proactively identifying risks.

- Document and track implementation processes and decisions.

- Act as a liaison between district partners and internal teams, advocating for customer needs and providing feedback to improve processes.

- Provide exceptional customer support via live chat, email, video calls, and phone regarding ongoing data needs.

- Resolve customer data inquiries promptly and effectively, adhering to KPI targets.

- Review, validate, and ingest incoming customer data files, providing targeted feedback on errors or formatting issues.

- Maintain accurate customer data profiles, including their systems, file formats, and integration details.

- Support Customer Success Managers in addressing ongoing customer data needs and facilitating district expansions.

- Facilitate regular outreach to ensure timely data file sharing.

- Execute the escalation process for data issues, coordinating across internal teams and ensuring timely customer communication.

- Support customers with new integrations, changes in data-sharing, and offboarding when needed.

- Act as a subject matter expert on BRM data processes, translating technical concepts for non-technical users.

- Deliver ongoing data support for districts, ensuring their needs are met effectively.

- Additional responsibilities may be assigned as needed.

Requirements
Why We Want You:

- 2-3 years of experience providing exceptional customer-facing data support

- Effectively translate data and technology concepts to a non-technical audience

- Knowledge of and ability to interpret EdTech data: rostering, demographics, assessment, and SIS data

- Great at prioritizing multiple need