Data Engineer (SnowFlake)

Run Stronger. Evolve Faster. Perform Smarter with NRI

Ready to shape what's next? At NRI, we turn technology into intelligence, delivering solutions that drive measurable business outcomes. Join our team of 3,500+ local experts backed by a global network of 16,000 team members and work on projects that truly make a difference for Australia's leading organisations.

Our Managed Services team ensures businesses operate at peak efficiency, resilience, and scale. Join us to manage and optimise IT landscapes for leading organisations, delivering seamless, reliable, and measurable outcomes every day.

The Data Engineer role offers the opportunity to play a critical part in the stability, performance, and continuous improvement of customer data platforms built on Snowflake, while working in a support environment where operational excellence matters. It provides the chance to combine deep technical problem-solving with practical engineering, supporting business-critical pipelines, improving service reliability, and helping shape better support processes, monitoring, and governance. For someone who enjoys both hands-on data engineering and service ownership, it is an opportunity to become the trusted expert who keeps data flowing, reduces operational risk, and contributes directly to better outcomes for clients and internal teams.
What You'll Do:
Service Operations

- Provide Level 2 and Level 3 support for Snowflake-based data platforms, data pipelines, and integrations in accordance with agreed service levels, support models, and operational procedures.

- Monitor platform availability, warehouse utilisation, job execution, pipeline performance, and data quality controls to identify and address issues proactively before service impact occurs.

- Investigate and resolve incidents, service requests, and data-related issues across ingestion, transformation, storage, semantic, and downstream consumption layers.

- Perform detailed root cause analysis for recurring, complex, or high-impact incidents, and implement permanent fixes to improve service stability and reduce repeat failures.

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Participate in on-call, escalation, and major incident support processes where required, ensuring timely communication, impact assessment, and restoration of service.

Platform Support and Enhancement

- Develop, maintain, and support SQL-based transformations, stored logic, pipeline fixes, and minor enhancements required to meet operational and business needs.

- Support scheduled releases, changes, deployments, and post-implementation validation activities in line with change management and release governance processes.

- Assist with the support and optimisation of Snowflake objects and services, including databases, schemas, warehouses, tasks, streams, procedures, and integrations with upstream and downstream platforms.

- Identify opportunities to improve performance, reliability, scalability, and cost efficiency across Snowflake workloads, query execution, and supporting data processes.

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Contribute to automation of support activities, including monitoring, alerting, remediation tasks, housekeeping, and repeatable operational procedures.

Security and Governance

- Apply security, access control, governance, and audit requirements in the day-to-day support and operation of Snowflake environments.

- Support the administration of role-based access controls, least-privilege access, and controlled segregation of duties across client environments.

- Assist in implementing and maintaining data protection controls such as masking, row-level access policies, and secure handling of sensitive datasets where required.

- Ensure operational activities comply with client, contractual, and organisational standards for auditability, traceability, and change control.

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Contribute to security incident response, investigation, and recovery activities by using audit history, usage data, and operational logs to identify issues and support remediat