D365 CRM - Cloud Solution Architect

Job Title:
D365 CRM - Cloud Solution Architect Job Description
The CRM CSA (Cloud Solution Architect) within CSA Global Delivery plays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is a customer-facing, consulting-oriented role that combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.
Key Responsibilities

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Solution Architecture & Design
- Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights.

- Design integrations with Power Platform (Power Apps, Power Automate) and external systems.

- Ensure adherence to best practices for performance, scalability, and security.

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Deployment & Optimization
- Lead CRM infrastructure installation, configuration, and cloud migration.

- Perform environment health assessments, performance tuning, and data recovery planning.

- Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).

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Customer Engagement
- Act as a trusted advisor to technical decision-makers and business stakeholders.

- Conduct design workshops, proof-of-concepts, and technical training sessions.

- Align solutions with customer success plans and business outcomes.

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Governance & Lifecycle Management
- Implement Power Platform governance and Center of Excellence practices.

- Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.

Required Skills

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Technical Expertise
- Deep knowledge of Dynamics 365 Customer Engagement and Power Platform.

- Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows.

- Strong understanding of SQL, IIS, networking, and client-side troubleshooting.

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Consulting & Delivery
- Experience in customer-facing roles with strong problem-solving and troubleshooting skills.

- Ability to work collaboratively in global, cross-functional teams.

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Certifications - Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.

Desired Qualifications

- Experience authoring technical training and leading workshops.

- Familiarity with governance strategies, environment planning, and security roles.

- Knowledge of CRM integrations and cloud migration best practices.

Location:
EGY Work-at-Home Language Requirements:
Time Type:
Full time
Originally posted on Himalayas