D365 CRM/CE FC
D365 CE Functional Consultant
Role Overview
We are looking for a specialist to drive the design and implementation of automated engagement strategies. This role is centered on leveraging Microsoft Customer Insights – Journeys to bridge the gap between business requirements and technical execution, ensuring a seamless end-to-end user experience.
Core Technical Focus
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Architecting Journeys: Build sophisticated, multi-step automation flows using advanced branching logic based on real-time data, user behavior, and compliance status.
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Communication Strategy: Deploy multi-channel messaging solutions (starting with SMS and expanding to broader digital touchpoints).
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Data-Driven Segmentation: Configure dynamic audience segments and manage complex preference/consent frameworks.
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Business Empowerment: Prioritize "low-code/no-code" configurations to allow non-technical stakeholders to manage and update journeys independently.
Key Functional Workstreams
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Onboarding & Lifecycle Management: Develop automated "Welcome" sequences triggered by new customer registrations or service initiations to establish preferred communication lines.
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Transactional & Financial Workflows: Design automated touchpoints for the payment lifecycle, including status updates, document availability alerts, and proactive payment reminders.
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Platform Transition: Oversee the migration of existing communication templates and logic from legacy messaging tools into the modern Customer Insights environment.
Professional Requirements
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Platform Expertise: Extensive functional background in the Microsoft Dynamics 365 ecosystem (CRM/CE).
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Evolutionary Mindset: Strong experience in traditional Marketing modules with a proven ability to transition skills into the latest Customer Insights / Real-time Journey features.
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Analytical Design: Ability to map out complex conditional logic that responds to specific customer triggers and financial milestones.
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Integration Knowledge: Understanding of how to replace or migrate from third-party messaging providers to a consolidated Microsoft solution.
Why You'll Love Working Here
- A 13-month salary bonus.
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13 days of paid leave and 10 days of sick leave.
- WFH as needed.
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High-quality health insurance and health check-ups.
- Company trips.
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Regular team events with office food delivered twice a week; extra drinks and snacks are always available.
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Support for training and certifications to improve your skills.
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A friendly management team, a flexible working environment, and opportunities for career growth.
Originally posted on Himalayas