Customer Training Consultant

For more than 20 years, Cardinal Health ™ WaveMark™ Solutions has helped health systems automate and simplify clinical and supply chain workflows, enabling clinicians to spend less time managing supplies and more time focused on patient care. WaveMark™ Solutions is a leading SaaS-based clinical supply chain and workflow management platform that helps healthcare providers optimize the management of medical supplies across the continuum of care. By combining advanced technologies such as RFID and barcode tracking, cloud-based software, predictive analytics, and automated inventory management with expert support services, WaveMark™ delivers real-time visibility and control over supplies ranging from everyday consumables to high-value implants and devices. Its solutions support operating rooms, procedural labs, clinical laboratories, and nursing units, connecting product usage to the patient record at the point of care while providing actionable insights that improve product availability, streamline clinical workflows, enhance patient safety, reduce costs, and strengthen overall financial and operational performance across health systems.
Job Summary:

The Customer Training Consultant is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies.

Location: This position is remote. Candidates must be based within the United States and have ability to travel to healthcare sites across the country.
Responsibilities:

Strategic Planning & Leadership Engagement

- Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals.

- Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization.

- Provide expert guidance on training best practices, change management, and implementation strategies.

Training Execution & Delivery

- Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training.

- Conduct and manage virtual training programs and sessions using application platforms (e.g., Zoom, MS Teams).

- Ensure training content meets the specific needs and supports the solution workflows within the hospital.

- Develop training content and user guides

Implementation & Handoff

- Oversee and plan the training process from initial planning through department-level kickoff and go-live.

- Ensure smooth handoff to Customer Success teams with clear documentation and transition plans.

- Monitor training effectiveness and provide post-professional training services as needed.

Qualifications:

- Bachelor’s degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, or Organizational Development.

- Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred.

- 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred.

- Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred.

- Strong understanding of adult learning principles and instructional design preferred.

- Proficiency in virtual training tools and Learning Management Systems (LMS) preferred.

- Excellent facilitation, presentation, and communication skills preferred.

- Ability to manage multiple projects and stakeholders simultaneously preferred.

- Familiarity with healthcare operations, compliance, and clinical workflows preferred.

- Strategic thinker with a consultative approach prefer