Customer Support Specialist – AI Assisted

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Job Title: Customer Support Specialist – AI Assisted

Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)
Role Overview

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI -assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.
Key Responsibilities

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Provide timely and professional customer support via email , chat, and ticketing systems

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Use AI -assisted tools to draft, summarize, and optimize customer responses

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Resolve order, product, and account-related inquiries efficiently

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Escalate complex issues and collaborate with internal teams as needed

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Maintain accurate support records and ticket documentation

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Follow support workflows, SLAs, and quality standards

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Contribute to improving AI prompts, macros, and support processes

Required Qualifications

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Hands-on experience in customer support or customer service roles

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Experience using AI tools to assist with customer communication or workflow efficiency

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Prior experience working remotely is mandatory , including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

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Strong written communication skills and attention to detail

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Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

Preferred Qualifications

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Experience supporting e-commerce or digital-first businesses

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Familiarity with ticketing systems and support KPIs

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Experience contributing to knowledge bases or help centers

Tools & Technology

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Support Platforms: Zendesk, Gorgias, Freshdesk, or similar

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AI Tools: ChatGPT, AI -powered macros, or similar

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Collaboration: Slack, Zoom, Google Workspace

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Originally posted on Himalayas