Customer Support Specialist

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.

You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.

🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.
Required experience:

- At least 6 months experience in Customer Support;

- Upper-intermediate English is a MUST;

- Excellent communication skills;

- High level of personal responsibility;

- Positive attitude :)

Key Responsibilities:

- Handle and resolve all customers’ complaints and requests mostly in emails;

- Analyse and assess customers’ needs;

- Deliver information about benefits of the products to turn potential customers into paid ones.

Nice to have:

- Interest in photography;

- Experience working with Photoshop and Lightroom;

- Knowledge in Zendesk;

- Experience in SaaS products

- Previous work during the evening hours

Work schedule in 2 shifts:

- Morning 7:00-16:00

- Evening 15:00-00:00

What we offer
For personal growth:

- A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;

- An educational allowance to ensure that your skills stay sharp;

- English, German and Polish classes to strengthen your capabilities and widen your knowledge.

For comfort:

- A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;

- The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

- Medical insurance;

- Twenty-one days of paid sick leave per year;

For leisure:

- Twenty-one days of paid vacation per year;

- Fun times at our frequent team-building activities.

What to expect when you apply

- An interview with our Talent Acquisition Manager

- Test task to show your skills

- Professional interview

- Interview with HR

- And finally, your job offer!

Originally posted on Himalayas