Customer Support Associate

Company Overview:

Empower is a fast-growing startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we’d like to hear from you.
Role Overview:

Empower is hiring Customer Support Associates. Customer Support Associates at Empower are responsible for addressing and solving driver and rider issues on the Empower platform in a timely manner that drives customer satisfaction.

This is a remote, work-from-home position from anywhere in the United States.
Detailed Responsibilities:

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Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications

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Ensure timely correspondence with customers via phone and email

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Identify customer needs and address their problems with a positive attitude

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Escalate issues and trends that require broader attention

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Prepare and present product/service recommendations that will decrease the volume of customer issues in the future

Candidate Requirements:

- 1 year of customer support experience

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Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo

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Polished written and verbal communication skills

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Strong organizational skills and the ability to multitask

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Proficiency in CRM software and ticketing systems such as Zendesk

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Team-first mentality and a professional attitude

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Flexible schedule, requiring weekend shifts

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You exhibit patience when handling tough situations

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You take a startup (all-hands-on-deck), “I bust my butt because I love it” approach

Preferred Experience:

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Experience in a customer support role or call center environment

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Experience at a startup or in a similarly intense environment

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Familiarity with for-hire transportation industry and gig economy

What Do We Offer?

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Competitive compensation $20-$23/hr + equity + performance-based bonus

- Competitive benefits package

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Being part of a great team to better the lives of gig workers

- Work from home

Successful applicants will need to complete a background check.

At this time, we are not accepting submissions from external recruiters.

Originally posted on Himalayas