Customer Success Manager, SLED

Keeper is hiring a driven, SLED focused Customer Success Manager to join a high producing team within our B2B sales division. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!
About Keeper Security

Keeper Security is transforming cybersecurity for thousands of organizations globally. Built with end-to-end encryption, Keeper's intuitive cybersecurity platform is trusted by federal agencies including the Departments of Justice and Energy to protect every user, on every device, in every location. Our patented zero-trust and zero-knowledge privileged access management solution unifies enterprise password, secrets and connections management with zero-trust network access and remote browser isolation. Keeper is FedRAMP and GovRAMP Authorized, SOC 2 compliant, FIPS 140-3 validated, as well as ISO 27001, 27017 and 27018 certified. Learn how Keeper can defend your organization against today’s cyber threats at .
About the Role

Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a SLED focused Customer Success Manager, you will work with an established client base within the public sector, concentrating on SLED organizations and be responsible for growing revenue through these accounts using our industry-leading solutions.
Responsibilities

- Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows

- Carry a revenue quota to meet or exceed sales targets within assigned accounts

- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts

- Work with clients to negotiate contract renewals, cross-sells and upsells

- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews

- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals

- Advise customers on best practices for securing and protecting their business against password related breaches

- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle

- Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers

- Understand and navigate account procurement practices to negotiate licensing contracts

- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space

- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.

- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a Customer Success Manage