Customer Success Manager (Mobile Growth & ASO)

Category: Customer Service

Location:

We are looking for a proactive, analytical, and client-focused Customer Success Manager to support mobile app developers with App Store Optimization (ASO) and mobile growth.

The role combines client management, hands-on ASO execution, growth strategy, and AI-powered quality assurance. You will own the client relationship after the sales process, guide clients through onboarding, execute ASO initiatives, review AI-generated recommendations, and continuously improve growth strategies based on performance data.

Your Duties

- Lead client onboarding calls and guide clients through connecting Apple App Store Connect and Google Play Console.

- Maintain regular communication with clients through Slack and recurring strategy calls.

- Develop and implement ASO strategies for iOS and Android applications.

- Optimize app titles, subtitles, keyword banks, descriptions, and other store metadata.

- Conduct keyword research and identify opportunities to increase organic app visibility.

- Develop localization strategies for international markets.

- Create hypotheses and coordinate A/B testing for app icons, screenshots, and preview videos.

- Monitor app performance and identify opportunities to improve conversion rates and organic growth.

- Manage recurring ASO and growth tasks and prioritize high-impact opportunities.

- Review and improve AI-generated audits, reports, summaries, and recommendations before sharing them with clients.

- Identify errors, missing opportunities, and strategic gaps in AI-generated outputs.

- Provide structured feedback to help improve AI-powered tools and recommendations.

- Prepare initial audits and establish an actionable growth roadmap within agreed timelines.

- Host recurring client calls to present results, review ongoing activities, and define next priorities.

- Maintain accurate tracking spreadsheets and client documentation.

- Coordinate internal updates and document client communications and meeting outcomes.

Requirements

- 2+ years of hands-on experience in App Store Optimization (ASO).

- Experience working with both Apple App Store and Google Play Store.

- Strong knowledge of keyword research, keyword modeling, and metadata optimization.

- Experience with mobile app growth and conversion rate optimization (CRO).

- Understanding of app performance metrics and the ability to identify practical growth opportunities.

- Experience with ASO localization and international app growth is a plus.

- Experience with creative A/B testing for app icons, screenshots, or preview videos is a plus.

- Fluent English with strong written and spoken communication skills.

- Comfortable conducting client onboarding calls, presentations, and recurring strategy meetings.

- Strong analytical, pragmatic, and detail-oriented approach.

- Ability to prioritize low-risk, high-impact growth opportunities.

- Strong client-focused and ownership-driven mindset.

- Ability to work independently while coordinating with internal teams.

- Comfortable working with AI-powered tools and reviewing AI-generated recommendations.

Details
Originally posted on Himalayas