Customer Success Manager

Title: Customer Success Manager

Location: Guadalajara, Jalisco, Mexico

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System , enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Salesloft, our Scaled Customer Success Managers drive retention, adoption, and value across a large volume of customers through a one-to-many, tech-touch model. You are responsible for ensuring a broad base of customers realizes value from our Predictive Revenue System — using digital programs, automation, and AI to deliver success at scale.

This is a modern customer success role built for scale. Rather than managing a small book of named accounts, you will design and deliver scaled engagement — digital campaigns, targeted interventions, and AI-surfaced health monitoring — that keeps hundreds of customers healthy and growing. You will help define how customer success operates when it has to reach many customers efficiently without losing the human touch that matters.

On a day-to-day basis, you will:

- Drive retention, adoption, and expansion across a large, pooled book of customers through a scaled, tech-touch model.

- Design and deliver one-to-many engagement — digital campaigns, webinars, and targeted resources — that drive adoption efficiently.

- Use AI-surfaced customer health signals and usage data to identify at-risk accounts and trigger timely, targeted interventions.

- Analyze product adoption, customer feedback, and KPIs to prioritize and engage high-risk accounts across different lifecycle stages.

- Handle escalations and high-value moments personally, ing human judgment where it matters most — including deciding when to involve executive or C-suite stakeholders.

- Create scalable nurture campaigns, training materials, FAQs, and solution articles on our online customer knowledge base that decrease time to value and increase product adoption.

- Act as a strategic advisor, guiding customers on Salesloft best practices and their overall revenue strategy — running enablement sessions, recommending product features, and advising on configuration to accelerate time to value.

- Serve as the link between customers and product/engineering teams — collecting feedback, identifying roadblocks, and influencing the product roadmap.

- Partner with Customer Success Operations and Marketing to continuously improve the scaled success program.

- Work on strategic internal projects to help build the Customer Success program — creating and teaching best practices, new processes, and enablement to the broader organization.

WHAT WE'RE LOOKING FOR

We are looking for a Customer Success professional who thinks in systems and programs, not just individual relationships. You are comfortable using data and automation to drive outcomes across many customers, and you know when to step in personally. This is the right role if you want to shape how scaled customer success works at a company whose platform is redefining how revenue teams operate.

THE SKILL SET

THE NON-NEGOTIABLES

- Experience in a Customer Success, account management, or post-sale role at a B2B SaaS company.

- Comfort working with customer data and health signals to prioritize action across a large book of business.

- Strong organizational and ti