Customer Success Manager (Customer Support & Sales Calls) – B2B SaaS

We are a fast-growing B2B software (SaaS) company, and we're looking for a Customer Success Manager to be the friendly, knowledgeable voice of our product. You will help customers get the most out of our software over the phone and by chat/email, and you will also take sales calls and help new customers sign up. This is a real career path with room to grow into leadership.

SCHEDULE

- Full time, 40 hours per week

- Monday to Friday, 8:00 AM to 5:00 PM Los Angeles time (Pacific Time, PST/PDT). This is overnight hours in the Philippines, so please only apply if you can reliably work this schedule.

WHAT YOU'LL DO

- Answer customer calls, chats, and email s and help them use our software

- Run onboarding and demo calls and walk new customers through setup

- Take inbound sales calls, explain the product, and help customers choose the right plan

- Learn our product inside and out and become the go-to expert

- Follow up proactively with customers so nothing slips through the cracks

- Keep clean notes and records of every customer conversation

- Share customer feedback with our team so we can improve the product

WHO THRIVES IN THIS ROLE

We're looking for a high-achiever with a "Type A" work style: someone who is organized, driven, and takes real ownership. In practice, that means you:

- Keep your tasks, notes, and schedule tidy and under control

- Show up on time, every time, and meet your deadlines

- Take initiative and follow up without being asked

- Care about doing things the right way and double-check your work

- Stay calm, focused, and professional under pressure

- Set high standards for yourself and want to keep growing and getting promoted

WHAT WE'RE LOOKING FOR (REQUIRED)

- Excellent spoken and written English. You must sound clear, confident, and natural on the phone with US customers

- Proven experience in customer service, customer success, or sales (calls)

- Very organized, dependable, and always on time

- Proactive self-starter who stays on top of tasks, follows through, and doesn't need to be reminded

- Detail-oriented with a clean, structured way of working

- Technical and quick to learn new software; comfortable with computers and online tools

- Reliable internet, a quiet workspace, and a headset

PREFERRED

- Experience in B2B SaaS or software support

- Experience with AI tools (ChatGPT and similar)

- CRM experience

- Sales experience, since you can earn commission

WHAT WE OFFER

- Starting pay of $700 per month

- Sales commission on top of your base pay

- Regular raises and promotions for great performance

- Lots of room for growth in a fast-growing company

- Long-term, stable role

HOW TO APPLY

Please apply here on OnlineJobs.ph and include:

1. A short note on why you enjoy helping customers

2. Your relevant customer service, customer success, or sales experience

3. A 1 to 2 minute VIDEO recording of yourself introducing yourself in English (required; applications without a video will not be considered)

4. Confirmation that you can work 8 AM to 5 PM Los Angeles time, Monday to Friday

Shortlisted candidates will be invited to a Google Meet video interview.