Customer Success Manager

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.

About the company

Our client is a fast-growing health and longevity-focused wellness company specializing in metabolic science and personalized medical optimization. Operating at the intersection of clinical care and performance wellness, the team provides a comprehensive suite of services including medically supervised weight loss, peptide therapy, hormone optimization, and advanced recovery treatments like hyperbaric oxygen and cryotherapy. They serve a diverse demographic of high-performing individuals, from executives to proactive professionals, through a membership-based model that prioritizes long-term outcomes over reactive medicine.

With a focus on bridging the gap between traditional healthcare and peak performance, this organization utilizes data-driven diagnostic testing and custom-compounded protocols to help clients age smarter and recover faster. The team is dedicated to an evidence-based, patient-centric culture that values innovation and measurable impact. As they continue to scale their presence both physically and virtually, they offer a collaborative and forward-thinking environment for those passionate about the future of functional medicine and aesthetic rejuvenation.

Job Type Full-time

Job Summary We are looking for a strategic and high-energy Lead Account Manager to spearhead our client success efforts. In this pivotal role, you will oversee a book of 140 businesses while managing a dedicated team of four account managers. Your mission is to elevate the client experience, ensure rapid response times, and drive measurable growth for our partners. If you are a natural leader who thrives in a fast-paced environment and is passionate about delivering world-class service, we want to hear from you.

Key Responsibilities
- Lead, mentor, and manage a team of four account managers to ensure peak performance.
- Oversee a diverse portfolio of 140 client accounts, maintaining high satisfaction and retention.
- Monitor and optimize Service Level Agreement (SLA) response times to ensure excellence.
- Analyze client feedback and surveys to implement service improvements and strategy shifts.
- Identify and execute opportunities for account growth and expansion within the existing book of business.
- Act as the primary point of escalation for client needs and team challenges.

Requirements
- Minimum of 2 years of professional experience in Account Management.
- Proven leadership experience or the demonstrated ability to manage and develop a team.
- Ability to work EST-aligned hours with flexibility for core team overlap.
- Exceptional communication skills and a results-oriented mindset.
- Strong organizational skills to manage high-volume client portfolios effectively.

Nice-to-Haves
- Proficiency in Google Workspace.
- Advanced English language proficiency.

Benefits

💰 Competitive salary

🌎 Fully remote work environment

🚀 Rapid career growth and progression opportunities

📈 Salary raises and performance-based bonuses

🎯 Future incentive structures currently in development

🕒 Flexible working hours with core overlap