Customer Success Manager

About Huzzle

At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are seeking a results-oriented Customer Success Manager to join a growing team. In this role, you will be the primary advocate for clients, ensuring they realize maximum value from solutions while driving long-term loyalty. You will play a critical part in the company’s growth by owning the post-sales relationship, executing sophisticated retention strategies, and securing renewals. This is an ideal opportunity for a proactive professional who thrives on building deep relationships and turning complex challenges into success stories.

Key Responsibilities
- Act as the dedicated point of contact for a portfolio of key accounts, guiding them through the entire customer lifecycle.
- Develop and execute data-driven retention plans to minimize churn and ensure high levels of customer satisfaction.
- Manage the end-to-end renewal process, identifying expansion opportunities and ensuring timely contract completions.
- Conduct regular business reviews to align our solutions with the client’s evolving strategic goals.
- Monitor customer health metrics and intervene proactively when accounts show signs of risk.
- Collaborate closely with Sales and Product teams to voice customer feedback and influence the product roadmap.

Requirements
- 3+ years of experience in a Customer Success Management or Account Management role.
- Proven track record of meeting or exceeding retention, churn reduction, and renewal targets.
- Strong ability to build rapport with stakeholders at all levels, from end-users to C-suite executives.
- Analytical mindset with the ability to interpret data to drive customer outcomes.
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, Totango).
- Background in a high-growth SaaS or technology-driven environment.
- Experience in leading customer training sessions or webinars.

Benefits

💻 Fully Remote: Work from anywhere with international teams

🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals