Customer Success Manager

FH Customer Success Manager

Fieldwire is a jobsite management platform for the construction industry, providing a centralized solution for teams to collaborate and share information in real-time.
Fieldwire by Hilti
Employee count: 201-500
Austria only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application.
Who we’re looking for

We are looking for construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Customer Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.
Who is Hilti

The Hilti Group supplies the construction and energy industries worldwide with technologically leading products, system solutions, software and services. Hilti stands for innovation, quality and direct customer relationships. With around 32,000 team members in over 120 countries, we offer you an environment in which you can grow, prove yourself and shape your career.
What you’ll be doing

The primary responsibilities for our next Customer Success Manager will be to:
- Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
- Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
- Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
- Build and maintain long-lasting relationships with Fieldwire clients.
- Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
- Assist the product team in identifying issues and communicating customer feedback for product improvements.
- Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

At Fieldwire, we’re looking for our next Customer Success Manager to have the following skills and experiences:
- 3+ years of professional construction experience, preferably with a combination of field and office management roles; with local construction experience in Germany
- Fluency in German and English
- Location based in Austria
- Excellent presentation and communication skills
- Self-motivated and highly organized, with strong time management skills
- Diplomacy and patience when working through customer issues
- Comfortable communicating with anyone, from tradesmen to senior-level managers
- basic understanding of construction process from design to completion
- An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
- Ability to creatively brainstorm unique solutions to client issues relevant to their needs
- Desire to learn in a dynamic startup environment

Core competencies:
- Relationship building
- Problem solving (industry knowledge -> concise/actionable recommendations)
- Planning and organization
- Adaptability
- Communication

Why Fieldwire?

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com .
Where is the job located?
- This is a remote role, but must be based in Austria.
- Up to 20% travel may be required within Germany, Austria, Switzerland for team meetings.

Apply now
Job expired?

Please let Fieldwire by Hilti know you found this job on Himalayas. This helps us grow!

Apply now
About the job
Apply before
Oct 15, 2026
Posted on
Aug 16, 2026
Job type
Full Time
Experience level
Manager

Experience

3 years minimum

Location requirements
Suggest an edit

Austria

Hiring timezones
Show UTC offsets

Austria +/- 0 hours

Job categories
Customer Success Management Construction Technology Client Success Account Management Construction Customer Success Manager Customer Success Account Manager Strategic Customer Success Manager Customer Success Manager EMEA Customer Success and Implementation Manager

Skills
Construction Project Management Construction Software Presentation Skills Training Clients Customer Relationship Management German English Problem Solving Construction Process Knowledge Construction Management Software Deployment Customer Training Product Expert Communication Skills Time Management Relationship Building Planning And Scheduling

Browse similar jobs
Remote Manager Customer-Success-Management Jobs Remote Full Time Customer-Success-Management Jobs Remote Manager Customer-Success-Management Jobs in Austria Remote Full Time Jobs in Austria Remote Customer-Success-Management Jobs in Austria

About Fieldwire by Hilti

Learn more about Fieldwire by Hilti and their company culture.

View company profile

For construction companies, managing a jobsite effectively is a constant battle against inefficiency and miscommunication. Teams in the field and in the office often struggle to stay on the same page, leading to costly rework, project delays, and frustrated clients. This disconnect stems from relying on outdated methods like paper blueprints, endless email chains, and fragmented communication channels. Our customers face the daily challenge of ensuring every team member, from the foreman to the project manager, is working from the most current plans and has access to real-time information. Without a centralized hub for collaboration, critical details get lost, tasks are duplicated, and accountability becomes nearly impossible to track. This lack of a single source of truth not only impacts productivity but also introduces significant risk to project timelines and budgets.

Fieldwire was created to solve these exact problems. We provide a field-first jobsite management platform designed to empower construction teams and drive productivity. Our solution bridges the gap between the office and the field, offering a reliable, easy-to-use, and device-agnostic platform for seamless collaboration. With Fieldwire, our customers can view up-to-date plans, manage and track tasks, conduct inspections, and generate reports, all from any device, anywhere. This real-time information sharing ensures that everyone on the project is coordinated, leading to faster decision-making and issue resolution. By digitizing workflows and centralizing project data, we help our customers reduce rework, minimize printing costs, and improve overall project outcomes. Our mission is to be the world's most trusted field management solution, helping construction teams of any scale build the future more efficiently and profitably.

Tech stack

Learn about the tools and technologies that Fieldwire by Hilti uses to build, market, and sell its products.

View tech stack

Cloudflare

CircleCI

Gmail

Google Drive

Dropbox

Google Analytics

Microsoft Teams

jQuery

Webpack

NGINX

Envoy

Fieldwire by Hilti employees can create an account to update this tech stack.

Apply now
Job expired?

Please let Fieldwire by Hilti know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Oct 15, 2026
Posted on
Aug 16, 2026
Job type
Full Time
Experience level
Manager

Experience

3 years minimum

Location requirements
Suggest an edit

Austria

Hiring timezones
Show UTC offsets

Austria +/- 0 hours

Job categories
Customer Success Management Construction Technology Client Success Account Management Construction Customer Success Manager Customer Success Account Manager Strategic Customer Success Manager Customer Success Manager EMEA Customer Success and Implementation Manager

Skills
Construction Project Management Construction Software Presentation Skills Training Clients Customer Relationship Management German English Problem Solving Construction Process Knowledge Construction Management Software Deployment Customer Training Product Expert Communication Skills Time Management Relationship Building Planning And Scheduling

Browse similar jobs
Remote Manager Customer-Success-Management Jobs Remote Full Time Customer-Success-Management Jobs Remote Manager Customer-Success-Management Jobs in Austria Remote Full Time Jobs in Austria Remote Customer-Success-Management Jobs in Austria

Claim this profile FH Fieldwire by Hilti

Company size

201-500 employees

Founded in

2013

Chief executive officer

Yves Frinault, Javed Singha

Employees live in
United States

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

9 remote jobs at Fieldwire by Hilti

Explore the variety of open remote roles at Fieldwire by Hilti, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Fieldwire by Hilti

Top remote companies
Remote companies like Fieldwire by Hilti

Find your next opportunity by exploring profiles of companies that are similar to Fieldwire by Hilti. Compare culture, benefits, and job openings on Himalayas.

View all companies

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up with Google Sign up

Save Apply now