Customer Success Manager

About Stadium

Stadium is a single platform for global recognition, swag, and gifting. Companies use Stadium to engage employees, clients, partners, and prospects through premium swag, snack boxes, and gifting–all fulfilled locally in 170+ countries. Whether companies are recognizing 1 or 1,000+, Stadium makes it easy to deliver meaningful recognition at any scale.

We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. As a company, we learn fast, support each other, and focus on continuous quality and improvement for all of our customers. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees, and their customers.

As a rapidly growing company, we are actively expanding our customer experience team. This cohesive team - which encompasses Sales, Onboarding, Customer Success, and Support - plays a crucial role in delivering exceptional service to our customers. We provide customers the knowledge, tools, and strategic support necessary to fully capitalize on the value of our product. Our goal is to cultivate a deep sense of understanding, confidence, and excitement that begins with the initial sale and extends through their long-term relationship with Stadium. 

We’re currently looking for a results-driven Customer Success Manager who thrives on building strong client relationships while driving revenue growth. In this role, you'll act as a strategic partner to our clients, ensuring their success and maximizing the value they derive from Stadium’s platform of solutions. With a focus on account management, you’ll own upsells, renewals, and the identification of growth opportunities within your book of business. As a member of our dynamic and fast-growing team, you'll collaborate across various functions, focusing on continuous improvement and delivering exceptional value to every customer. If you’re a proactive problem-solver with a passion for driving customer success and delivering business results, we want to hear from you!

Stadium is based in New York City, but this would be a remote position.

- Own the end-to-end customer journey for your book of business - from sales handoff through implementation, onboarding, ongoing success, renewal, and expansion
- Develop and maintain expert-level knowledge of the Stadium platform and all its features
- Foster deep understanding, confidence, and enthusiasm among new customers from the sales transition, setting the stage for long-term engagement and growth
- Guide customers through a seamless onboarding and implementation process, gaining a deep understanding of their business, driving fast time to value, and ensuring accounts and initiatives are executed to their needs
- Own the health of your book: proactively identify risk, drive adoption and spend, and act to protect and grow retention across your accounts
- Collaborate closely alongside other teams within Stadium to execute customer initiatives and goals
- Guide customers to maximize our product's potential and achieve their goals by showcasing opportunities within the Stadium platform
- Develop and nurture strong relationships with customers to ensure their overall success working with Stadium
- Act as a trusted strategic partner and resource for customer needs, including navigating difficult or high-stakes conversations
- Expand customers' adoption of our product by sharing different use cases and best practices derived from our collective learnings with our customers
- Own the Renewals & Expansion process for all accounts in your book, exercising commercial judgment to identify and prioritize opportunities
- Gain feedback from our customers to continuously improve our product