Customer Service Support 1

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

Customer Service Support I
Fully Remote Position: Pay $17.00
Schedule: Monday - Friday 40hrs/week

Provides customer support by responding to inquiries from customers, sales teams, and service representatives. Maintain accurate records and documentation. Assists with resolving customer account and return credit issues and ensures timely, professional service.
Key Responsibilities:

- Respond to customer inquiries and service requests.

- Process documentation and records.

- Assist with requests for company materials and information.

- Process credit and account-related issues.

- Collaborate with internal teams to ensure timely issue resolution.

- Answering incoming and outgoing phone calls and either handling, transferring to a negotiator, or setting up Salesforce tickets.

- Willing to train and assist in other tasks and take on one or two side tasks outside of Salesforce.

- Is comfortable learning to use various databases. Role is across multiple platforms.

- Tasks outside Salesforce may include data entry or QA, attaching files and emails into bill records, working non-negotiator queues, coverage when teammates are out of office, or other similar tasks. Salesforce tasks may include setting up tickets for call escalations, pulling bill images, locating provider phone numbers, and handling other negotiator or customer requests.

Qualifications

Qualifciations

- High school diploma or equivalent required; associate degree preferred.

- 1+ years of customer service, administrative support, call center, or related experience preferred.

- Strong verbal and written communication skills.

- Excellent customer service and problem-solving abilities.

- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

- Ability to accurately enter, maintain, and update data in company systems.

- Strong organizational skills with attention to detail.

- Ability to manage multiple tasks and prioritize work in a fast-paced environment.

- Ability to work independently and as part of a team.

- Professional demeanor with a commitment to providing a positive customer experience.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $13.00 - $17.00 hourly, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Originally posted on Himalayas