Customer Service Specialist - French (Remote)

We are seeking a French Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional support to French-speaking customers. You will work remotely while collaborating with colleagues and clients across Europe.

As a Customer Service Specialist , your key responsibilities will include:
- Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail.
- Manage an intensive workload of 50–60 inbound customer calls per day , e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction.
- Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution.
- De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome.
- Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience.
- Accurately document customer interactions and complete all required administrative tasks in internal systems.