Customer Service Representative - Remote - GOS

About Us

Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services—offering fast, reliable solutions across a wide range of devices and systems.

Job Overview

This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.

Responsibilities
- Answer a high volume of inbound calls from customers in a professional and friendly manner.
- Listen actively, identify customer needs, and provide accurate information or solutions.
- Follow call scripts and company guidelines to ensure consistent service quality.
- Escalate complex technical issues to the appropriate team when necessary.
- Maintain accurate and organized call logs in our system.
- Multitask efficiently while navigating multiple systems and tools.