Customer Service Representative - Nicaragua

About Us

Responsive Answering Service provides contact center and answering services to businesses across the United States.

We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance

Job Overview

We are looking for a motivated and bilingual Customer Service Representative to join our remote team. In this role, you will be responsible for assisting customers, addressing their questions and concerns, and providing a positive customer experience through clear and professional communication.

Responsibilities
- Handle inbound customer calls in a professional and friendly manner.
- Assist customers with questions, requests, and concerns.
- Provide accurate information and appropriate solutions based on customer needs.
- Resolve customer issues efficiently while maintaining a positive customer experience.
- Communicate clearly and professionally in both English and Spanish.
- Document customer interactions and relevant information accurately.
- Follow company procedures, guidelines, and quality standards.
- Escalate complex issues to the appropriate team when necessary.
- Maintain a customer-focused approach throughout every interaction.