Customer Service Representative (French)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an French speaking Customer Service Representative to join their team in Lisbon.

Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: Remote (within Lisbon Area)

Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:

-
Handle customer interactions across various communication channels, including phone, email, live chat, and social media

-
Provide clear and accurate information in response to customer inquiries, following established company policies and procedures

-
Assist with general questions, product or service information, and basic technical support

-
Respond to incoming customer requests and accurately document relevant case details in the appropriate systems

-
Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary

-
Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure

-
Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors

-
Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

-
Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)

-
Strong verbal and written communication skills across various platforms (phone, email, chat, social media)

-
Basic understanding of customer service principles and the ability to follow standard procedures

-
Ability to handle technical inquiries and troubleshoot common issues with guidance

-
Ability to quickly learn new softwares and technologies

-
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment

-
Organized, detail-oriented, and able to manage multiple tasks simultaneously

-
Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

-
Opportunity to work with a leading global travel & tourism brand

-
Competitive salary with performance-based incentives

-
Professional growth opportunities within the BPO industry

-
Collaborative and supportive work environment

-
Access to exclusive travel perks and discounts

- And many more!

Originally posted on Himalayas