Customer Service Representative (French)
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an French speaking Customer Service Representative to join their team in Lisbon.
Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: Remote (within Lisbon Area)
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
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Handle customer interactions across various communication channels, including phone, email, live chat, and social media
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Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
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Assist with general questions, product or service information, and basic technical support
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Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
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Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
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Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
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Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
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Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS:
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Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
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Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
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Basic understanding of customer service principles and the ability to follow standard procedures
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Ability to handle technical inquiries and troubleshoot common issues with guidance
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Ability to quickly learn new softwares and technologies
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Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
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Organized, detail-oriented, and able to manage multiple tasks simultaneously
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Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
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Opportunity to work with a leading global travel & tourism brand
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Competitive salary with performance-based incentives
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Professional growth opportunities within the BPO industry
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Collaborative and supportive work environment
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Access to exclusive travel perks and discounts
- And many more!
Originally posted on Himalayas