Customer Care Representative (French) – Remote

Customer Care Representative (French) – Remote

Start: October 2026
Contract: Freelance cooperation agreement | Remote: 100%
Languages: French (Native)
About TalentWorldGroup

TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility, professional growth, and international teamwork.
Position Overview

We are currently hiring French-speaking Customer Care Representatives to support a E-commerce retail in France.

In this role, you will handle email customer support for French-speaking customers, assisting with inquiries related to their orders, deliveries, returns, product advice, warranty and subscription requests. You will provide clear, professional, and customer-focused support while ensuring a smooth and positive customer experience.
Responsibilities
Customer Support (Email)

- Handle customer support requests via email

- Assist French-speaking customers with orders, deliveries, returns, product advice, warranty and subscription requests

- Provide clear, friendly, and professional written communication

- Resolve customer concerns efficiently

Operations & Documentation

- Accurately document customer interactions

- Follow internal processes and guidelines

- Ensure high-quality service standards

Profile

- Proficient French speaker(C2)

- Professional English speaker

- Previous customer support experience

- Strong written communication and problem-solving skills

- Comfortable working independently in a remote environment

Schedule

- Weekend availability required

- Starting at 10–15 hours per week

- Scaling to 20 hours per week between 8h-19h30

- Possible additional hours depending on project needs

Compensation & Training

- €11/hour

- Training duration: 6 hours

- Training is unpaid

- Training start date: October 1, 2026

Technical Requirements

- Stable wired internet connection (LAN required)

- Desktop or laptop (Windows 11 or macOS 14 minimum)

- Minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space

- Wired USB headset

Why Join TalentWorldGroup

- Fully remote, flexible setup

- Freelance cooperation agreement

- Long-term project potential

- Gamification program incentives

- Opportunity to work with international clients

- Structured onboarding and support

Originally posted on Himalayas