Customer Service Representative (2nd Shift Remote)

Job Duties

- You will take inbound calls, gathering essential information from callers while working from the comfort of your home.

- You will act as a virtual receptionist, handling inbound calls and representing various business accounts assigned to ASuperior .

- In this role, you will record and relay messages, answer questions, and direct calls as needed in a sometimes fast-paced environment.

- All equipment and setup needs will be provided to you.

Skills Required

- Excellent communication skills, both verbal and written.

- Positive attitude, friendly, and knows how to listen.

- Punctual and reliable.

- Understands how to navigate a computer and has great typing skills.

- Willing to perform and be held to a high standard. Carries the mindset of continual improvement.

Compensation & Benefits

- Pay starts at $14.00/ hour. An additional $1.50/ hour is paid for any hours fulfilled during the weekend. Additional pay will be considered for anyone applying with call center experience.

- Health benefits are available after 30 days of employment.

- The company pays 70% of monthly medical premiums, including medical, dental, and vision plans.

- We offer a 3% company match retirement plan.

- We pay 100% of a company-sponsored life insurance policy.

- Vacation/ leave time accrual begins at 90 days of employment.

Scheduling & Availability Requirements

- Candidates being considered need to commit to working one day every weekend or both days every other weekend.

- Able to commit to working 6-8 hours per day between the hours of 12:00 pm to 12:00 am.

- Full-time staff will typically work 36-40 hours weekly, filling 7-8 hour shifts five days a week.

- Training typically takes 2-3 weeks to complete. Shifts will typically be from 10:00 am to 4:00 pm during the week, with weekend shifts ranging in time. Weekday shifts may deviate 1-2 hours in start/ end time.

About ASuperior

-
ASuperior is an answering service headquartered in Madison, GA serving various accounts and industries all across the country.

-
ASuperior is only hiring Georgia residents.

- In its simplest form, we take inbound calls, record, and relay messages, and handle after-hours communication needs for businesses nationwide.

- We are and have been a family-owned business since 1976.

- We keep our work environment clean and up-to-date with functioning equipment.

- We appreciate our team members and prioritize our staff.

- We are a fun, engaging, and positive work environment-focused company.

Remote & Location Requirements

- Internet download speeds of 100 Mbps and upload speeds of 10 Mbps.

- Have the ability to connect the computer equipment directly to the router (wi-fi is not an option).

- Have an enclosed private space where you can only be seen and heard.

- Have a quiet work environment with no background noise.

Application Instructions

- Step 1-Complete the online application.

- Step 2: Complete a telephone audition by calling 770-785-2524, entering code 7, and leaving us a voicemail. This is you leaving some basic information on a voicemail line so we can hear how you sound on the phone. Instructions will be given when you call. The audition line, like us, is open 24/7/365.

*** ASuperior Contact Center does require candidates to complete a background check and drug screen prior to being hired for employment.
Salary: $14.00-$15.50
Originally posted on Himalayas